TOYOTA BELLVILLE POOR SERVICE

I am an owner of a Toyota Corolla Quest 2014 model. Just over a month ago I received an sms from Toyota informing me that my vehicle was identified from a batch of vehicles that requires a change/repair of passanger side airbag. I received a booking but could not take the vehicle in, i rescheduled and received a new date and was informed that a part is available, my vehicle could be brought in, so i took the vehicle in. I received a call 2 hours late after i dropped my vehicle that there was no part available, i was also informed that I needed to contact Toyota in August 219 to see if they have a part. So I am being alarmed by an sms that my vehicle might have a security defect, i take it in for repair, there is no part and now it is on my to contact to find out if there is a part.

Subsequent to that I sent an email to ccc@tsb.toyota.co.za on 27 June 2019 complaining about the service and was never responded to til today. Considering that Toyota is a Global company, it is appaling to say the least, to know that a client could be treated in this fashion. Mind you this is a security feature we are dealing with!

Maybe it is merely the norm with International companies when it comes to dealing with South African clients, look at Ford, they also down played consumer complaints, we are just a bunch of buyers, nothing more.

In closing, I would like to say that the positive culture of Toyota is declining and is affecting a client like me negatively, if continuing on this trajectory, we will have to find an alternative "favourite brand'