TB
TOYOTA BELLVILLE
Unclaimed Business
TB
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSQ
Siphelele Q
1 reviews | Active since Jan 2020
15 Feb 2024, 10:12
Toyota bellville is nonsense
These guys sold me wrong parts but means of ensuring I pay more than I should , now I returned what I don’t need now they supposed to refund me i am told upto 3 business days, which was ending Monday on Monday new story I will receive my money by Thursday now today they saying it should reflect by tomorrow what kind of customer service os this , is it truly a value of Toyota🤷🏾♂️, am I supposed to be victimised for my money 😢 how can money take more than a week when was supposed to take 3 days and they relaxed ☺️ about the matter They don’t even deserve this 1 they deserve -1😢
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Siphelele Q
1 reviews | Active since Jan 2020
15 Feb 2024, 10:12
Toyota bellville is nonsense
These guys sold me wrong parts but means of ensuring I pay more than I should , now I returned what I don’t need now they supposed to refund me i am told upto 3 business days, which was ending Monday on Monday new story I will receive my money by Thursday now today they saying it should reflect by tomorrow what kind of customer service os this , is it truly a value of Toyota🤷🏾♂️, am I supposed to be victimised for my money 😢 how can money take more than a week when was supposed to take 3 days and they relaxed ☺️ about the matter They don’t even deserve this 1 they deserve -1😢
0
Replies (0)DW
Dolf W
1 reviews | Active since Jan 2020
1 Feb 2023, 15:47
Protea Toyota in Bellville - Sad state of affairs
Good day fellow Toyota owners If you are interested in purchasing any Toyota from Protea Toyota in Bellville don’t waste your time! Rather approach another dealership. Walk in customers are not on their priority list. This Protea Toyota dealership should be ashamed of themselves not living up to the good standards the brand represents! My story I am in the market for a new Double Cab. As an exited boy I walked into the show room expecting to be assisted with my expectations about buying a double cab to tow a caravan. After looking around at the models on the floor I notice there is no-one on the show room floor to assist me. Eventually after about few minutes I noticed a ‘sales executive’ on the floor and walked up to him looking at his mobile phone. When I greeted him first and he seemed to be annoyed with me. He hardly greeted me back. I asked him a few technical questions and I could gather this so called ‘sales executive’ is not qualified to deal with customers nor does he know the product. He become a bit short and stated everything is available on the web. I realized that this is not gone go anywhere and that I should rather look someone else where the sales person knows his product and where I can be treated like a customer. I got home and started looking at another Toyota dealership close to me on Google and picked up other reviews dating back and I was shocked what I read and it seems like the dealership is not interested in responding to the reviews. It seems like the manager is not bothered with customer service as per the guidelines Toyota SA expect them to deal with customers. The few staff members I saw looked sad, in their own world and it seems like they are just there to collect a pay every month. Same as so many civil servants accross SA. Sad case of affairs…………. I could not even locate the email address of Protea Bellville
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Dolf W
1 reviews | Active since Jan 2020
1 Feb 2023, 15:47
Protea Toyota in Bellville - Sad state of affairs
Good day fellow Toyota owners If you are interested in purchasing any Toyota from Protea Toyota in Bellville don’t waste your time! Rather approach another dealership. Walk in customers are not on their priority list. This Protea Toyota dealership should be ashamed of themselves not living up to the good standards the brand represents! My story I am in the market for a new Double Cab. As an exited boy I walked into the show room expecting to be assisted with my expectations about buying a double cab to tow a caravan. After looking around at the models on the floor I notice there is no-one on the show room floor to assist me. Eventually after about few minutes I noticed a ‘sales executive’ on the floor and walked up to him looking at his mobile phone. When I greeted him first and he seemed to be annoyed with me. He hardly greeted me back. I asked him a few technical questions and I could gather this so called ‘sales executive’ is not qualified to deal with customers nor does he know the product. He become a bit short and stated everything is available on the web. I realized that this is not gone go anywhere and that I should rather look someone else where the sales person knows his product and where I can be treated like a customer. I got home and started looking at another Toyota dealership close to me on Google and picked up other reviews dating back and I was shocked what I read and it seems like the dealership is not interested in responding to the reviews. It seems like the manager is not bothered with customer service as per the guidelines Toyota SA expect them to deal with customers. The few staff members I saw looked sad, in their own world and it seems like they are just there to collect a pay every month. Same as so many civil servants accross SA. Sad case of affairs…………. I could not even locate the email address of Protea Bellville
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GM
GERALD M
1 reviews | Active since Jan 2020
12 Jul 2019, 08:06
TOYOTA BELLVILLE POOR SERVICE
I am an owner of a Toyota Corolla Quest 2014 model. Just over a month ago I received an sms from Toyota informing me that my vehicle was identified from a batch of vehicles that requires a change/repair of passanger side airbag. I received a booking but could not take the vehicle in, i rescheduled and received a new date and was informed that a part is available, my vehicle could be brought in, so i took the vehicle in. I received a call 2 hours late after i dropped my vehicle that there was no part available, i was also informed that I needed to contact Toyota in August 219 to see if they have a part. So I am being alarmed by an sms that my vehicle might have a security defect, i take it in for repair, there is no part and now it is on my to contact to find out if there is a part. Subsequent to that I sent an email to ccc@tsb.toyota.co.za on 27 June 2019 complaining about the service and was never responded to til today. Considering that Toyota is a Global company, it is appaling to say the least, to know that a client could be treated in this fashion. Mind you this is a security feature we are dealing with! Maybe it is merely the norm with International companies when it comes to dealing with South African clients, look at Ford, they also down played consumer complaints, we are just a bunch of buyers, nothing more. In closing, I would like to say that the positive culture of Toyota is declining and is affecting a client like me negatively, if continuing on this trajectory, we will have to find an alternative "favourite brand'
Helpful (0)
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GERALD M
1 reviews | Active since Jan 2020
12 Jul 2019, 08:06
TOYOTA BELLVILLE POOR SERVICE
I am an owner of a Toyota Corolla Quest 2014 model. Just over a month ago I received an sms from Toyota informing me that my vehicle was identified from a batch of vehicles that requires a change/repair of passanger side airbag. I received a booking but could not take the vehicle in, i rescheduled and received a new date and was informed that a part is available, my vehicle could be brought in, so i took the vehicle in. I received a call 2 hours late after i dropped my vehicle that there was no part available, i was also informed that I needed to contact Toyota in August 219 to see if they have a part. So I am being alarmed by an sms that my vehicle might have a security defect, i take it in for repair, there is no part and now it is on my to contact to find out if there is a part. Subsequent to that I sent an email to ccc@tsb.toyota.co.za on 27 June 2019 complaining about the service and was never responded to til today. Considering that Toyota is a Global company, it is appaling to say the least, to know that a client could be treated in this fashion. Mind you this is a security feature we are dealing with! Maybe it is merely the norm with International companies when it comes to dealing with South African clients, look at Ford, they also down played consumer complaints, we are just a bunch of buyers, nothing more. In closing, I would like to say that the positive culture of Toyota is declining and is affecting a client like me negatively, if continuing on this trajectory, we will have to find an alternative "favourite brand'
0
Replies (0)