Protea Toyota in Bellville - Sad state of affairs

Good day fellow Toyota owners

If you are interested in purchasing any Toyota from Protea Toyota in Bellville don’t waste your time! Rather approach another dealership. Walk in customers are not on their priority list.

This Protea Toyota dealership should be ashamed of themselves not living up to the good standards the brand represents!

My story

I am in the market for a new Double Cab.

As an exited boy I walked into the show room expecting to be assisted with my expectations about buying a double cab to tow a caravan. After looking around at the models on the floor I notice there is no-one on the show room floor to assist me. Eventually after about few minutes I noticed a ‘sales executive’ on the floor and walked up to him looking at his mobile phone. When I greeted him first and he seemed to be annoyed with me. He hardly greeted me back. I asked him a few technical questions and I could gather this so called ‘sales executive’ is not qualified to deal with customers nor does he know the product. He become a bit short and stated everything is available on the web. I realized that this is not gone go anywhere and that I should rather look someone else where the sales person knows his product and where I can be treated like a customer.

I got home and started looking at another Toyota dealership close to me on Google and picked up other reviews dating back and I was shocked what I read and it seems like the dealership is not interested in responding to the reviews.

It seems like the manager is not bothered with customer service as per the guidelines Toyota SA expect them to deal with customers. The few staff members I saw looked sad, in their own world and it seems like they are just there to collect a pay every month. Same as so many civil servants accross SA.

Sad case of affairs…………. I could not even locate the email address of Protea Bellville