A Frustrating and Disappointing Experience - Toyota Hyde Park

I took my new Toyota Corolla Quest to them multiple times due to an annoying rattle coming from the roof lining. Each visit was met with incompetence and empty reassurances. Despite their so-called “expert” assessments, they failed to identify the problem and eventually told me that the only solution was to remove the roof lining to assess(not repair)at my own cost. Absolutely unacceptable for a new car that should be covered under warranty!

Frustrated, I decided to take my car to Toyota Fourways—and what a difference! They found and fixed the issue under warranty without any unnecessary drama. It’s shocking that the same brand, operating under the same supposed standards, can deliver such drastically different experiences.

Toyota Hyde Park has proven to be unhelpful, dismissive, and unwilling to go the extra mile for their customers. If you value your time, money, and sanity, stay far away from this dealership. Instead, take your business to professionals like those at Toyota Fourways, where real customer service still exists. Big thanks to Pooven and David Botha from Toyota Fourways.