I took my vehicle for the normal service

I took my vehicle for the normal service. They never call you to update the customer about the progress of the vehicle. Even if you left messages they never came back. As the customer you have to call their driver to collect you to pick up your vehicle. The last time I took my vehicle for the service I found that they were ready to leave while my vehicle keys were in the drawer of one of the consultants who never bothered to call me that the vehicle is ready. Their service is too bad.