The way Trafalgar treats innocent clients, especially sick and elderly ones, is horrific! Trafalgar charged a client for 14 years for a bay they did not own

The way Trafalgar treats innocent clients, especially sick and elderly ones, is horrific! Trafalgar charged a client for 14 years for a bay they did not own. The Body Corporate won’t refund fully the invalid charges and Trafalgar won’t take responsibility for their error. The client's daughter emailed Trafalgar for months regarding the invalid charges. Trafalgar and the Body Corporate drew out the process of the refund and only agreed to refund 12 years and NO interest. Conveniently Trafalgar only notified the owner after sale of the unit that the Body Corporate position is final and the owner must take it up with the Ombudsman but they do not have jurisdiction after a unit is sold. Trafalgar suggested that as a last resort once it was no longer applicable! To make matters much worse, Trafalgar gave the incorrect section titles to the estate agent and caused the transfer to be delayed by 9 weeks. The pensioners therefore lost out on 9 weeks of interest and had to incur levies and rates for an extra 9 weeks.