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Trafalgar
Claimed Business
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AI Review Summary
Based on recent customer reviews, Trafalgar receives overwhelmingly negative feedback across multiple South African branches. Customers consistently report unanswered emails, ignored maintenance requests, and aggressive communication when payments are overdue. The Durban branch staff member Pritika is repeatedly singled out for unprofessional and confrontational conduct. Deposit refunds are frequently delayed or withheld, and residents describe feeling powerless against legal threats. Reviewers across Cape Town, Johannesburg, East London, and Durban highlight a pattern of neglect, selective rule enforcement, and a lack of basic accountability in property management.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|31 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Trafalgar
Based on recent customer reviews, Trafalgar receives overwhelmingly negative feedback across multiple South African branches. Customers consistently report unanswered emails, ignored maintenance requests, and aggressive communication when payments are overdue. The Durban branch staff member Pritika is repeatedly singled out for unprofessional and confrontational conduct. Deposit refunds are frequently delayed or withheld, and residents describe feeling powerless against legal threats. Reviewers across Cape Town, Johannesburg, East London, and Durban highlight a pattern of neglect, selective rule enforcement, and a lack of basic accountability in property management.
Trafalgar has a TrustIndex of 0 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. Hellopeter has tracked Trafalgar across 531 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNH
LM
Lushen M
1 reviews | Active since Jan 2020
27 Feb 2026, 15:30
Gross mismanagement and theft!
Trafalgar stole over a million rand from our complex over the years, charged us for electricity with levies and never actually paid city power. Today city power has come and cut off the power from our complex! We are literally paying R6000 a month in levies, and these guys have been pocketing it and grossly mismanging the complex. This is the final straw. Now we're in darkness and they are hiding away. Never ever deal with this company.
Helpful (0)
|Replies (0)LM
Lushen M
1 reviews | Active since Jan 2020
27 Feb 2026, 15:30
Gross mismanagement and theft!
Trafalgar stole over a million rand from our complex over the years, charged us for electricity with levies and never actually paid city power. Today city power has come and cut off the power from our complex! We are literally paying R6000 a month in levies, and these guys have been pocketing it and grossly mismanging the complex. This is the final straw. Now we're in darkness and they are hiding away. Never ever deal with this company.
0
Replies (0)KV
K V
1 reviews | Active since Jan 2020
25 Feb 2026, 20:35
Management of Property or is it Mismanagement?
Currently Trafalgar is managing a Property in Jeffrey's Bay, acting as Trustees for the Body Corporate. Their Accounting is very excellent, but the managing of the Property ...... and enforcing rules.....??? No use complaining, they put your problem in a wrapped parcel with a bow .......daring you to.report them! Throwing legal terms when a problem arise. People just give up, and learn to live with the turmoil surrounding them.
Helpful (0)
|Replies (0)KV
K V
1 reviews | Active since Jan 2020
25 Feb 2026, 20:35
Management of Property or is it Mismanagement?
Currently Trafalgar is managing a Property in Jeffrey's Bay, acting as Trustees for the Body Corporate. Their Accounting is very excellent, but the managing of the Property ...... and enforcing rules.....??? No use complaining, they put your problem in a wrapped parcel with a bow .......daring you to.report them! Throwing legal terms when a problem arise. People just give up, and learn to live with the turmoil surrounding them.
0
Replies (0)PM
Phumza M
1 reviews | Active since Jan 2020
11 Feb 2026, 18:25
Poor customer service from Pritika- Durban branch
I am experiencing the same issues that many other customers have reported regarding Trafalgar Property Management on this platform. The service and communication levels are extremely poor. In particular, I have had ongoing challenges with a staff member at the Durban branch, Pritika, whose conduct has been consistently unprofessional. Despite sending numerous emails, I have not received any assistance, and this is now the second negative interaction I have had with her. Her manner has been dismissive and unhelpful, which is unacceptable for a customer‑facing role. Overall, the lack of responsiveness and professionalism from Trafalgar Property Management is deeply concerning.
Helpful (0)
|Replies (0)PM
Phumza M
1 reviews | Active since Jan 2020
11 Feb 2026, 18:25
Poor customer service from Pritika- Durban branch
I am experiencing the same issues that many other customers have reported regarding Trafalgar Property Management on this platform. The service and communication levels are extremely poor. In particular, I have had ongoing challenges with a staff member at the Durban branch, Pritika, whose conduct has been consistently unprofessional. Despite sending numerous emails, I have not received any assistance, and this is now the second negative interaction I have had with her. Her manner has been dismissive and unhelpful, which is unacceptable for a customer‑facing role. Overall, the lack of responsiveness and professionalism from Trafalgar Property Management is deeply concerning.
0
Replies (0)R
Rene
1 reviews | Active since Jan 2020
26 Jan 2026, 11:35
AN ABSOLUTE DISGRACE OF A COMPANY RUN BY THE DIPLORABLE Andrew Schaefer
Trafalgar Property Management is a masterclass in how not to run a property management business. Their entire operation seems to revolve around collecting money — and that’s it. The moment you actually need assistance, communication, accountability, or basic professionalism, they completely disappear. Emails? Ignored. Follow-ups? Ignored. Escalations? Ignored. You are left shouting into the void. But miss one single payment and suddenly they find their voice. Then they’re efficient. Then they’re responsive. Then the lawyers come out. It’s genuinely disgusting how quickly they weaponise legal threats while refusing to do the bare minimum they’re paid for. This company does not care about tenants or owners. They do not value relationships. They do not act in good faith. They hide behind process, silence, and ************ instead of actually managing properties. I even contacted the Managing Director himself, Andrew Schaefer , and not even the courtesy of a reply. That tells you everything you need to know about the leadership, the culture, and the rot at the top. Absolute arrogance. Absolute disregard. If you are thinking of buying or renting a property managed by Trafalgar: DON’T. You are signing up for stress, frustration, and endless battles just to be treated with basic human decency. There are far better property managers out there — Trafalgar is what you choose when you enjoy being ignored and threatened at the same time. I cannot wait to move out. I will never, under any circumstances, buy or rent a property managed by Trafalgar Property Management again. I will actively warn everyone I know to stay far away, and I will continue sharing my experience publicly. This company is not just bad — it is toxic. Avoid at all costs.
Helpful (0)
|Replies (0)R
Rene
1 reviews | Active since Jan 2020
26 Jan 2026, 11:35
AN ABSOLUTE DISGRACE OF A COMPANY RUN BY THE DIPLORABLE Andrew Schaefer
Trafalgar Property Management is a masterclass in how not to run a property management business. Their entire operation seems to revolve around collecting money — and that’s it. The moment you actually need assistance, communication, accountability, or basic professionalism, they completely disappear. Emails? Ignored. Follow-ups? Ignored. Escalations? Ignored. You are left shouting into the void. But miss one single payment and suddenly they find their voice. Then they’re efficient. Then they’re responsive. Then the lawyers come out. It’s genuinely disgusting how quickly they weaponise legal threats while refusing to do the bare minimum they’re paid for. This company does not care about tenants or owners. They do not value relationships. They do not act in good faith. They hide behind process, silence, and ************ instead of actually managing properties. I even contacted the Managing Director himself, Andrew Schaefer , and not even the courtesy of a reply. That tells you everything you need to know about the leadership, the culture, and the rot at the top. Absolute arrogance. Absolute disregard. If you are thinking of buying or renting a property managed by Trafalgar: DON’T. You are signing up for stress, frustration, and endless battles just to be treated with basic human decency. There are far better property managers out there — Trafalgar is what you choose when you enjoy being ignored and threatened at the same time. I cannot wait to move out. I will never, under any circumstances, buy or rent a property managed by Trafalgar Property Management again. I will actively warn everyone I know to stay far away, and I will continue sharing my experience publicly. This company is not just bad — it is toxic. Avoid at all costs.
0
Replies (0)AR
André Rocher
1 reviews | Active since Jan 2020
8 Jan 2026, 10:07
Steer clear at all cost
Trafalgar Property Management is without question one of the worst managing agencies I have ever dealt with. Emails and phone calls routinely went unanswered for weeks. There was no acknowledgement of receipt, no follow-up, and no accountability. Payments due to me were delayed for months and were only released after repeated emails and formal complaints. The hypocrisy was striking: while my correspondence and payments were ignored for extended periods, I received aggressive emails when my levy was one day late. Since changing to a new managing agency, the difference has been dramatic — communication is prompt, finances are handled properly, and issues are resolved efficiently. I would strongly advise anyone to stay clear of Trafalgar Property Management. There are far better and more professional alternatives available.
Helpful (0)
|Replies (0)AR
André Rocher
1 reviews | Active since Jan 2020
8 Jan 2026, 10:07
Steer clear at all cost
Trafalgar Property Management is without question one of the worst managing agencies I have ever dealt with. Emails and phone calls routinely went unanswered for weeks. There was no acknowledgement of receipt, no follow-up, and no accountability. Payments due to me were delayed for months and were only released after repeated emails and formal complaints. The hypocrisy was striking: while my correspondence and payments were ignored for extended periods, I received aggressive emails when my levy was one day late. Since changing to a new managing agency, the difference has been dramatic — communication is prompt, finances are handled properly, and issues are resolved efficiently. I would strongly advise anyone to stay clear of Trafalgar Property Management. There are far better and more professional alternatives available.
0
Replies (0)YM
Yvonne M
1 reviews | Active since Jan 2020
3 Jan 2026, 13:55
Complex managed by Trafalgar
One of the properties managed by Trafalgar they are in JHB east, Boksburg in particular has been sending me from pillar to post about fixing a smart switch or LNB cable to provide signal in my unit so that I can watch TV. Have not been able to do so for almost 2 months, even had to disconnect my Dstv subscription because I am paying for something I can't view thanks to no signal. To say I am frustrated is an understatement, I don't look forward to going home at the end of day.
Helpful (0)
|Replies (0)YM
Yvonne M
1 reviews | Active since Jan 2020
3 Jan 2026, 13:55
Complex managed by Trafalgar
One of the properties managed by Trafalgar they are in JHB east, Boksburg in particular has been sending me from pillar to post about fixing a smart switch or LNB cable to provide signal in my unit so that I can watch TV. Have not been able to do so for almost 2 months, even had to disconnect my Dstv subscription because I am paying for something I can't view thanks to no signal. To say I am frustrated is an understatement, I don't look forward to going home at the end of day.
0
Replies (0)VN
Veronica N
1 reviews | Active since Jan 2020
24 Dec 2025, 00:24
****MING
Please if you see this name run.....do not walk run. They make a living out of anyone s pocket
Helpful (0)
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Veronica N
1 reviews | Active since Jan 2020
24 Dec 2025, 00:24
****MING
Please if you see this name run.....do not walk run. They make a living out of anyone s pocket
0
Replies (0)