Trafalgar disgusting and pathetic service

Disgusting and pathetic service from everyone especially Siya!!!!! Lighting struck my unit 1 of the trustees sent a maintenance person out. When I asked Siya to investigate he asked me for the details of the maintenance person. I constantly have to follow up. Today he had a nerve to tell me he assisted me on a Saturday, he then proceeded to tell me I must send him a summary of my convo with the trustee as if I work for trafalgar. I am still waiting for the quote I am still waiting for them to tell me what the insurance says. I am still waiting for him to send me their complaints department, I have never in my life experienced such poor service sies, what a disgrace for a company to have such an employee. If this does not get resolved this week I am laying a complaint with the CSOS