BT
Brackenfell Trailer Hire
Unclaimed Business
BT
Brackenfell Trailer Hire
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJA
Jayson Augustyn-Clark
1 reviews | Active since Jan 2020
15 Jan 2025, 16:32
Dysfunctional Database, Unhelpful Attitude, Strict on Returns, and Where does all that CASH go?
Despite my husband and I both independently using BRAKENFAL TRAILER HIRE for many years, our 2025 got off to a SHOCKING start. 1) The ladies at reception, could find no record of either of us on their system, and we had to re-register. Not expecting this, we did not have all the registration documents with us and I pulled out my laptop to retrieve the documents that they required. Unfortunately, at that moment my laptop ran flat and when i asked if I could charge it to retrieve the documents, I was told by the sales ladies, that I may not (despite a socket right next to my side of the sales counter). They said that their manager will CHARGE THEM if they allow clients to use electricity on site. I offered to pay R5 for the privilege, but they both went very silent, refusing a long-standing client, this very basic assistance. Consequently, it took almost an extra hour for us to organize municipal rates documents to be emailed and approved by, firstly their off-site manager and secondly then, the apparent owner of the company. We were very late and very inconvenienced. 2) Due to a mechanical breakdown, we returned the trailer at the end of the 3rd full day, four hours later than contracted. Despite letting them know of our situation, they still insisted to be paid another R300 IN CASH, 3) Its also very 'interesting' that this horrid company ONLY TAKE CASH PAYMENTS and I wonder what the South African Receiver of Revenue might think about that? It must be challenging in this day and age to operate a substantial cash only business and declaring all that cash to SARS. Its bizarre! Even the market traders at Milnerton Market have Swipe Machines. What's your excuse?.
Helpful (0)
|Replies (0)JA
Jayson Augustyn-Clark
1 reviews | Active since Jan 2020
15 Jan 2025, 16:32
Dysfunctional Database, Unhelpful Attitude, Strict on Returns, and Where does all that CASH go?
Despite my husband and I both independently using BRAKENFAL TRAILER HIRE for many years, our 2025 got off to a SHOCKING start. 1) The ladies at reception, could find no record of either of us on their system, and we had to re-register. Not expecting this, we did not have all the registration documents with us and I pulled out my laptop to retrieve the documents that they required. Unfortunately, at that moment my laptop ran flat and when i asked if I could charge it to retrieve the documents, I was told by the sales ladies, that I may not (despite a socket right next to my side of the sales counter). They said that their manager will CHARGE THEM if they allow clients to use electricity on site. I offered to pay R5 for the privilege, but they both went very silent, refusing a long-standing client, this very basic assistance. Consequently, it took almost an extra hour for us to organize municipal rates documents to be emailed and approved by, firstly their off-site manager and secondly then, the apparent owner of the company. We were very late and very inconvenienced. 2) Due to a mechanical breakdown, we returned the trailer at the end of the 3rd full day, four hours later than contracted. Despite letting them know of our situation, they still insisted to be paid another R300 IN CASH, 3) Its also very 'interesting' that this horrid company ONLY TAKE CASH PAYMENTS and I wonder what the South African Receiver of Revenue might think about that? It must be challenging in this day and age to operate a substantial cash only business and declaring all that cash to SARS. Its bizarre! Even the market traders at Milnerton Market have Swipe Machines. What's your excuse?.
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Replies (0)EN
Edmond N
1 reviews | Active since Jan 2020
9 Nov 2024, 17:49
Bad bad Service
I booked a car trailer for 9November2024 when I for there to pickup the trailer I was told my car cannot pull the trailer as if they know the capicity of my car. The receptionist called the guy who was the expert and told me my car cannot take a car trailer. Before I booked the trailer and I did my research if my car was capable of pulling that type of trailer. The staff have zero knowlegde of cars and their capacity. I went to another trailer hire company and they gave me the exact trailer. My car pulled the trailer with no hassles at all. I will not recommend Brackenfell Trailer Hire because there of poor service and *********** staff.
Helpful (0)
|Replies (0)EN
Edmond N
1 reviews | Active since Jan 2020
9 Nov 2024, 17:49
Bad bad Service
I booked a car trailer for 9November2024 when I for there to pickup the trailer I was told my car cannot pull the trailer as if they know the capicity of my car. The receptionist called the guy who was the expert and told me my car cannot take a car trailer. Before I booked the trailer and I did my research if my car was capable of pulling that type of trailer. The staff have zero knowlegde of cars and their capacity. I went to another trailer hire company and they gave me the exact trailer. My car pulled the trailer with no hassles at all. I will not recommend Brackenfell Trailer Hire because there of poor service and *********** staff.
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Replies (0)JV
Johan V
1 reviews | Active since Jan 2020
26 Feb 2022, 07:18
Overall Poor experience
Generally, very poor. Office staff is unorganized, yard staff confirms trailers available just to tell you it isn't on collection. They didn't have change but refuse to accept card payments. I was made to wait almost 30minute while customers that arrived after me were assisted just to be told that the trailer (which I had already paid for) is no longer available. There are many other trailer rentals in the area. Don't waste your money on poor service.
Helpful (0)
|Replies (0)JV
Johan V
1 reviews | Active since Jan 2020
26 Feb 2022, 07:18
Overall Poor experience
Generally, very poor. Office staff is unorganized, yard staff confirms trailers available just to tell you it isn't on collection. They didn't have change but refuse to accept card payments. I was made to wait almost 30minute while customers that arrived after me were assisted just to be told that the trailer (which I had already paid for) is no longer available. There are many other trailer rentals in the area. Don't waste your money on poor service.
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Replies (0)DK
Denise K
1 reviews | Active since Jan 2020
3 Apr 2021, 18:53
Terrible service
Terrible experience with booking a one way trailer. Incompetent staff who doesn’t phone back, make incorrect bookings and just have a plain don’t care attitude. The worst: their trailers are NOT insured and they don’t even bother to tell you that when you make the booking. You find that out when you pick up the trailer! I will most definately not recommend using them.
Helpful (0)
|Replies (0)DK
Denise K
1 reviews | Active since Jan 2020
3 Apr 2021, 18:53
Terrible service
Terrible experience with booking a one way trailer. Incompetent staff who doesn’t phone back, make incorrect bookings and just have a plain don’t care attitude. The worst: their trailers are NOT insured and they don’t even bother to tell you that when you make the booking. You find that out when you pick up the trailer! I will most definately not recommend using them.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Sept 2018, 13:33
Trailer hire for an Avanza
Worst service ever I received from this company, my understanding of them is that if you driving a Toyota Avanza they will not assist you. I'm not sure whether they assume that if you driving an Avanza and you dark skinned that you are to steal their trailers. Anyways I will never do business with them again.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Sept 2018, 13:33
Trailer hire for an Avanza
Worst service ever I received from this company, my understanding of them is that if you driving a Toyota Avanza they will not assist you. I'm not sure whether they assume that if you driving an Avanza and you dark skinned that you are to steal their trailers. Anyways I will never do business with them again.
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Replies (0)