Bad bad Service

I booked a car trailer for 9November2024 when I for there to pickup the trailer I was told my car cannot pull the trailer as if they know the capicity of my car. The receptionist called the guy who was the expert and told me my car cannot take a car trailer. Before I booked the trailer and I did my research if my car was capable of pulling that type of trailer. The staff have zero knowlegde of cars and their capacity. I went to another trailer hire company and they gave me the exact trailer. My car pulled the trailer with no hassles at all. I will not recommend Brackenfell Trailer Hire because there of poor service and *********** staff.