Avoid at all cost... egotistical owner and poor service is a bad combination

Tiphaine A sums up this Cape Town micro-business well. Seems like Ken (the dad) retired and it's now run (down) by the son, Allan, who is the "CEO", "office manager" and also installer of the trampolines. What started out well enough turned into an increasing exercise in frustration, due to his poor planning and time management (estimating an installation date more granular than " I'll pass by this week" was near impossible - amazing that professional businesses manage just fine to within an hour), arrogant tone and passive aggressive messaging when you eventually get a reply (read: "just be grateful we're taking your money" attitude) and general lack of business acumen (this is evidently a side hustle) - he pretended not to be the owner of the business on site (well, I suppose it's probably still his dad, but remember, he's the "CEO") and suggested I complain about his poor behaviour on site via their finance email address, which is evidently serviced by him! Talk about an echo chamber for poor service.

One generation builds, the next destroys. Needless to say... AVOID!