Good day, my name is Sibongile Buthelezi

Good day, my name is Sibongile Buthelezi. I have a dispute that is on going with Transbus since Easter holidays. We've been waiting for feedback from Redwaan the manager since June as we went to them on April after family day. We have booked the bus from Zola Soweto to KZN Nquthu on the 18th of April midnight so our trip was on 18/04/2025 00:01 for Good Friday service for our church,however the bus was sent on the 18th around 9:30 no one sent an apology for what transpired however it was only us that tried to reach them from 00:30 till the morning, we were waiting outside the school frozen and around 3am it started raining there. On the 22 were went there however the manager hid from us and the staff were not helpful. We requested for refund for hours waited for but till today no money was paid back and it is 4 months later. Redwaan ignores my calls and text.