Horrible inhuman service

Worst travel experience, booked a bus fron Cape Town to Johannesburg 10 Jan 2026 for 11: am the bus we got was bus that just arrived from Johannesburg it got delayed by 2 hours (had to go to the deport to get cleaned) and it also got stuck before we reached the turnel around 15:00.We then waited another two hours for the merchanic to come and still he couldnt fix the problem, called an electrician to come another time waisted.I then called one of the managers to complain i could hear from the tone of this voice how unbothered he was, refused to bring another bus.now its 18:16 he went to fetch the electrician we still have to wait, no water, no food and we also traveling with a small baby.