Terrible service

I booked a bus on computicket, it was for a city to city bus from potchefstroom to Pretoria that was suppose to departure 31/12/2025 at 03h40,the bus never arrived and I was forced to book another bus, this issue got me in trouble at work for being late. I tried calling all the numbers of them but it just said the office opens at 08h00,this is terrible service from city to city bus.