Worse experience ever

This bus arrived early ok I booked at shoprite no where did it state there was no toilet in the bus ontop of it all the bus made so much noise I thot God I might die the seats were extremely dirty the floor too ontop old hard gum stuck by the windows even in it ...it had bugs cocaroaches running over my feet the lady said when you reach your destination leaves bags outside for a while imagine I know these busses can be cheaper but dont we have a right to a clean space the driver had to stop in the middle of no where for women to pee imagine seats had holes in aircons did not work bus driver when he drove to fast the speed thing kept making noise we reached our destination two hours late when we stopped we were given only 10mins at stop imagine worst experience ever I boarded the bus at cape town station on the 10th January 2026 in the morning