Two Pots Claim

Can you kindly assist in processing my two pot claim I came to the office on the 18th of September 2024 which was supposed to be paid out within 4 weeks it’s the 6th of November nothing has been done I have been going back and forth with your agents even went as far as going back to the offices I was told it’s processed and will be paid within 5 days it’s 10 days later nothing is happening yesterday I called I was told my information is incorrectly captured it shows I am divorced whose problem is this? I was asked to send an affidavit stating I am not married I did that this is not my mistake why must I run so much after my money your agents are so *********** I am very angry and disappointed please advice on a way forward it’s 7 weeks full and I am not getting any feedback this is so wrong in so many levels