TS
TRANSPORT SECTOR RETIREMENT FUND
Unclaimed Business
TS
TRANSPORT SECTOR RETIREMENT FUND
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About TRANSPORT SECTOR RETIREMENT FUND
TRANSPORT SECTOR RETIREMENT FUND has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked TRANSPORT SECTOR RETIREMENT FUND across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Moloko M
1 reviews | Active since Jan 2020
10 Mar 2026, 11:49
No service
You call and you call, to update your details and no one pick up. What the hell. Please can someone over there try and do their job. The fund gets paid by the members so we pay your salary do your job and contact me please...
Helpful (0)
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Moloko M
1 reviews | Active since Jan 2020
10 Mar 2026, 11:49
No service
You call and you call, to update your details and no one pick up. What the hell. Please can someone over there try and do their job. The fund gets paid by the members so we pay your salary do your job and contact me please...
0
Replies (0)K
Khanyisile
1 reviews | Active since Jan 2020
10 May 2025, 04:48
I've submitted every...
I've submitted every document you required but I have not recieved the payment
Helpful (0)
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Khanyisile
1 reviews | Active since Jan 2020
10 May 2025, 04:48
I've submitted every...
I've submitted every document you required but I have not recieved the payment
0
Replies (0)LL
Lesedi L
1 reviews | Active since Jan 2020
6 Nov 2024, 12:32
Two Pots Claim
Can you kindly assist in processing my two pot claim I came to the office on the 18th of September 2024 which was supposed to be paid out within 4 weeks it’s the 6th of November nothing has been done I have been going back and forth with your agents even went as far as going back to the offices I was told it’s processed and will be paid within 5 days it’s 10 days later nothing is happening yesterday I called I was told my information is incorrectly captured it shows I am divorced whose problem is this? I was asked to send an affidavit stating I am not married I did that this is not my mistake why must I run so much after my money your agents are so *********** I am very angry and disappointed please advice on a way forward it’s 7 weeks full and I am not getting any feedback this is so wrong in so many levels
Helpful (0)
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Lesedi L
1 reviews | Active since Jan 2020
6 Nov 2024, 12:32
Two Pots Claim
Can you kindly assist in processing my two pot claim I came to the office on the 18th of September 2024 which was supposed to be paid out within 4 weeks it’s the 6th of November nothing has been done I have been going back and forth with your agents even went as far as going back to the offices I was told it’s processed and will be paid within 5 days it’s 10 days later nothing is happening yesterday I called I was told my information is incorrectly captured it shows I am divorced whose problem is this? I was asked to send an affidavit stating I am not married I did that this is not my mistake why must I run so much after my money your agents are so *********** I am very angry and disappointed please advice on a way forward it’s 7 weeks full and I am not getting any feedback this is so wrong in so many levels
0
Replies (0)mM
mozes M
1 reviews | Active since Jan 2020
11 Sept 2024, 16:19
Unresponsive and Inefficient: A Disheartening Experience with TSRF
I am extremely disappointed with the Transport Sector Retirement Fund (TSRF). My family has been facing numerous challenges with them, and their lack of communication is highly frustrating. We submitted a death claim for my late father, Mr. Ngoma, in July and have yet to receive a response. Despite sending all required documents multiple times, including to their emails (members@tsrf.salteb.co.za and Octavia@futurasa.co.za), there has been no acknowledgment or clarification on whether any documents are missing. We are left in the dark, without any guidance or updates. My father had also submitted a withdrawal claim in January 2023 and, shockingly, he never received a response before he passed away in April 2024, despite providing all necessary documents. This lack of response and transparency from TSRF is unacceptable, especially considering the sensitive nature of these claims. The fund's inefficient service has caused additional emotional distress to our family during an already difficult time. We expect better communication and accountability from a fund that is meant to support its members in such critical situations.
Helpful (0)
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mozes M
1 reviews | Active since Jan 2020
11 Sept 2024, 16:19
Unresponsive and Inefficient: A Disheartening Experience with TSRF
I am extremely disappointed with the Transport Sector Retirement Fund (TSRF). My family has been facing numerous challenges with them, and their lack of communication is highly frustrating. We submitted a death claim for my late father, Mr. Ngoma, in July and have yet to receive a response. Despite sending all required documents multiple times, including to their emails (members@tsrf.salteb.co.za and Octavia@futurasa.co.za), there has been no acknowledgment or clarification on whether any documents are missing. We are left in the dark, without any guidance or updates. My father had also submitted a withdrawal claim in January 2023 and, shockingly, he never received a response before he passed away in April 2024, despite providing all necessary documents. This lack of response and transparency from TSRF is unacceptable, especially considering the sensitive nature of these claims. The fund's inefficient service has caused additional emotional distress to our family during an already difficult time. We expect better communication and accountability from a fund that is meant to support its members in such critical situations.
0
Replies (0)MM
Mpumelelo M
1 reviews | Active since Jan 2020
31 Jan 2024, 10:34
Provident fund delayed being process because am being sent From pillar to post by consultant
I Left employment on the 23 of November 2023 my Last contribution was on the 20th December 2023 .I signed exit form together with bank statement and satisfied Identity my employer sent documents to Sanlam as per underwrite after a week I made enquire Just to check only to find out my withdrawal claim Not processed because my form was incomplete the last contribution date was not stipulated on the form. I requested employer to sort this out yes it was done immediately. Yesterday again I made another follow up with Salt trf first online consultant told me forms received claim in process, second consultant told me they're haven't received my claim form I started being angry confused how come people of the same company telling me 2 different things it obviously if I don't force myself with this follow up this people Wil Just keep quite Even though there's missing information or pending documents. Right now I am confused, Lost because I don't know who to believe because I also had the copy of the form that's was sent for the 2nd time But your consultant send me email today that they're are still waiting for the amended form from who? How Long this pillar to post going to last if I don't ask no one bothers to update me are the consultant not trained to contact the employer or employee however there's something missing. the whole 2 week's it waste if until to date my forms are Not received by relevant people.
Helpful (0)
|Replies (0)MM
Mpumelelo M
1 reviews | Active since Jan 2020
31 Jan 2024, 10:34
Provident fund delayed being process because am being sent From pillar to post by consultant
I Left employment on the 23 of November 2023 my Last contribution was on the 20th December 2023 .I signed exit form together with bank statement and satisfied Identity my employer sent documents to Sanlam as per underwrite after a week I made enquire Just to check only to find out my withdrawal claim Not processed because my form was incomplete the last contribution date was not stipulated on the form. I requested employer to sort this out yes it was done immediately. Yesterday again I made another follow up with Salt trf first online consultant told me forms received claim in process, second consultant told me they're haven't received my claim form I started being angry confused how come people of the same company telling me 2 different things it obviously if I don't force myself with this follow up this people Wil Just keep quite Even though there's missing information or pending documents. Right now I am confused, Lost because I don't know who to believe because I also had the copy of the form that's was sent for the 2nd time But your consultant send me email today that they're are still waiting for the amended form from who? How Long this pillar to post going to last if I don't ask no one bothers to update me are the consultant not trained to contact the employer or employee however there's something missing. the whole 2 week's it waste if until to date my forms are Not received by relevant people.
0
Replies (0)SM
Sibusiso M
1 reviews | Active since Jan 2020
19 Aug 2023, 19:01
Retirement Funds not being paid after 6 months of claim
Hello Peter please assist this company doesn't want to pay my retirement funds,My claim was submitted on the 31 March 2023, they said claims take 8-12 week to pay out. Fine I waited 3 month, then I called. They said claim still in process & should be paid after 21 working days… after 21 working days I called again, now they are telling me I should follow up again after 14 working days.
Helpful (0)
|Replies (0)SM
Sibusiso M
1 reviews | Active since Jan 2020
19 Aug 2023, 19:01
Retirement Funds not being paid after 6 months of claim
Hello Peter please assist this company doesn't want to pay my retirement funds,My claim was submitted on the 31 March 2023, they said claims take 8-12 week to pay out. Fine I waited 3 month, then I called. They said claim still in process & should be paid after 21 working days… after 21 working days I called again, now they are telling me I should follow up again after 14 working days.
0
Replies (0)LK
Lethabo K
1 reviews | Active since Jan 2020
16 Aug 2023, 07:50
Provident fund claim
This company doesn’t want to pay my Provident fund claim. I think they are ****mers because I realised I’m not the only one who’s complaining. The reviews I just read about this company are shocking as hell… My claim was submitted on the 31 March 2023, they said claims take 8-12 week to pay out. Fine I waited 3 month, then I called. They said claim still in process & should be paid after 21 working days… after 21 working days I called again, now they are telling me I should follow up again after 14 working days.
Helpful (0)
|Replies (0)LK
Lethabo K
1 reviews | Active since Jan 2020
16 Aug 2023, 07:50
Provident fund claim
This company doesn’t want to pay my Provident fund claim. I think they are ****mers because I realised I’m not the only one who’s complaining. The reviews I just read about this company are shocking as hell… My claim was submitted on the 31 March 2023, they said claims take 8-12 week to pay out. Fine I waited 3 month, then I called. They said claim still in process & should be paid after 21 working days… after 21 working days I called again, now they are telling me I should follow up again after 14 working days.
0
Replies (0)