Provident fund delayed being process because am being sent From pillar to post by consultant

I Left employment on the 23 of November 2023 my Last contribution was on the 20th December 2023 .I signed exit form together with bank statement and satisfied Identity my employer sent documents to Sanlam as per underwrite after a week I made enquire Just to check only to find out my withdrawal claim Not processed because my form was incomplete the last contribution date was not stipulated on the form. I requested employer to sort this out yes it was done immediately. Yesterday again I made another follow up with Salt trf first online consultant told me forms received claim in process, second consultant told me they're haven't received my claim form I started being angry confused how come people of the same company telling me 2 different things it obviously if I don't force myself with this follow up this people Wil Just keep quite Even though there's missing information or pending documents.

Right now I am confused, Lost because I don't know who to believe because I also had the copy of the form that's was sent for the 2nd time But your consultant send me email today that they're are still waiting for the amended form from who? How Long this pillar to post going to last if I don't ask no one bothers to update me are the consultant not trained to contact the employer or employee however there's something missing. the whole 2 week's it waste if until to date my forms are Not received by relevant people.