Unresponsive and Inefficient: A Disheartening Experience with TSRF

I am extremely disappointed with the Transport Sector Retirement Fund (TSRF). My family has been facing numerous challenges with them, and their lack of communication is highly frustrating.

We submitted a death claim for my late father, Mr. Ngoma, in July and have yet to receive a response. Despite sending all required documents multiple times, including to their emails (members@tsrf.salteb.co.za and Octavia@futurasa.co.za), there has been no acknowledgment or clarification on whether any documents are missing. We are left in the dark, without any guidance or updates.

My father had also submitted a withdrawal claim in January 2023 and, shockingly, he never received a response before he passed away in April 2024, despite providing all necessary documents.

This lack of response and transparency from TSRF is unacceptable, especially considering the sensitive nature of these claims. The fund's inefficient service has caused additional emotional distress to our family during an already difficult time. We expect better communication and accountability from a fund that is meant to support its members in such critical situations.