Bad service with refund

Customer Service Trappers Dear Trappers Customer Service,

I am writing to express my dissatisfaction with the service I received regarding an order I placed with your company. On 4th of July, I ordered four pairs of trousers from your website. Unfortunately, the sizes were not standard, and I had to return them on July 9th.

I initiated a conversation through WhatsApp regarding this issue, and despite multiple attempts to reach out, I often received no response. Finally, on July 17th, I was informed that a refund was processed and I should expect the money in my account by July 19th. However, by July 22nd, the refund had not been credited to my account.

After reaching out once more on July 22nd, I was sent a picture of the refund transaction. When I followed up on July 23rd, your representative informed me that the money had left their account and advised me to contact my bank to locate the missing funds. I find this suggestion unhelpful and unsatisfactory, as the responsibility of ensuring the refund reaches my account lies with your company, not with my bank.

This experience has been incredibly frustrating and disappointing, and I am very dissatisfied with the service I have received. I trusted Trappers for my online shopping, but I have found the customer service to be lacking in responsiveness and efficiency.

I expect a resolution to this issue immediately and would appreciate any assistance you can provide to expedite the refund process. Furthermore, I urge you to improve your customer service to ensure that other customers do not face similar issues in the future.

Thank you for your attention to this matter. I look forward to your prompt response and a resolution to my issue.