Travel Counsellors Pty Ltd
4|8 reviews
A
Anonymous
1 reviews | Active since Member
22 Nov 2018, 11:25
HONEYMOON FROM HELL - Thank you Travel Counsellors
In my life of travelling I have come to be accustomed to the use of a travel agent and perceived a travel agent to exercise the necessary due diligence and duty of care in assisting their clients.
With happiness our hearts and so happy to unwind after the wedding stress we head to O.R Tambo to get on our flight for our honeymoon! At check-in the lady pauses only informing us that I cannot board the flight , with great confusion we were informed that a passport must be valid for atleast 6 months, and that mine was expiring in 4 months! OUR TRAVEL AGENT WAS VERY AWARE TO INFORM US ABOUT YELLOW FEVER VACCINATIONS (THAT ARE NO LONGER REQUIREMENT for Zanzibar CLEARLY she was unaware of that as well) but could not after receiving my passport photo IN MARCH inform us that it was necessary to renew my passport. Mango secondly according to the Tanzanian embassy MAY NOT under any circumstances issue any plane ticket without receiving a copy of one's id and checking that it is valid for 6 months.
So our first three days of honeymoon was spent at home affairs , no apologies whatsoever from our travel agent - I do firmly believe that this was the responsibility of the travel agent.
Eventually we did get on our flight, R 23 000.00 extra and me having to express gratitude towards her and mango! ? The extra amount was for a downgrade at the hotel, just to be informed by the hotel that she cancelled the booking three times and did not inform them of our situation, if she did they would have reserved our original room. And what a downgrade it was from our original room which was fully paid to begin with!
For the rest of my life I will remember this woman from travel counsellors who ruined what should have been one of the best moments of our life - thank you travel counsellors!
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Anonymous's updateReviewer Update
22 Nov 2018, 13:39Corrected version:
HONEYMOON FROM HELL - Thank you Travel Counsellors
In my life of travelling I have come to be accustomed to the use of a travel agent and perceived a travel agent to exercise the necessary due diligence and duty of care in assisting their clients.
With happiness in our hearts and so happy to unwind after the wedding stress we head to O.R Tambo to get on our flight for our honeymoon! At check-in the lady pauses only informing us that I cannot board the flight , with great confusion we were informed that a passport must be valid for atleast 6 months, unfortunately my passport was expiring in 4 months! OUR TRAVEL AGENT WAS VERY AWARE TO INFORM US ABOUT YELLOW FEVER VACCINATIONS (THAT ARE NO LONGER REQUIREMENT for Zanzibar CLEARLY she was unaware of that as well) but could not after receiving my passport copy IN MARCH inform us that it was necessary to renew my passport. Mango secondly according to the Tanzanian embassy MAY NOT under any circumstances issue any plane ticket without receiving a copy of one's passport and checking that it is valid for 6 months.
So our first three days of honeymoon was spent at home affairs , no apologies whatsoever from our travel agent - I do firmly believe that this was the responsibility of the travel agent.
Eventually we did get on our flight, R 23 000.00 extra and me having to express gratitude towards her and mango! ? The extra amount was for a downgrade at the hotel, just to be informed by the hotel that she cancelled the booking three times and did not inform them of our situation, if she did they would have reserved our original room. And what a downgrade it was from our original room which was fully paid to begin with!
For the rest of my life I will remember this woman from travel counsellors who ruined what should have been one of the best moments of our life - thank you travel counsellors! And Mango, should mango not have issued my ticket my passport would have been renewed in time as well.
A
Anonymous's update22 Nov 2018, 13:39
Reviewer Update
Corrected version:
HONEYMOON FROM HELL - Thank you Travel Counsellors
In my life of travelling I have come to be accustomed to the use of a travel agent and perceived a travel agent to exercise the necessary due diligence and duty of care in assisting their clients.
With happiness in our hearts and so happy to unwind after the wedding stress we head to O.R Tambo to get on our flight for our honeymoon! At check-in the lady pauses only informing us that I cannot board the flight , with great confusion we were informed that a passport must be valid for atleast 6 months, unfortunately my passport was expiring in 4 months! OUR TRAVEL AGENT WAS VERY AWARE TO INFORM US ABOUT YELLOW FEVER VACCINATIONS (THAT ARE NO LONGER REQUIREMENT for Zanzibar CLEARLY she was unaware of that as well) but could not after receiving my passport copy IN MARCH inform us that it was necessary to renew my passport. Mango secondly according to the Tanzanian embassy MAY NOT under any circumstances issue any plane ticket without receiving a copy of one's passport and checking that it is valid for 6 months.
So our first three days of honeymoon was spent at home affairs , no apologies whatsoever from our travel agent - I do firmly believe that this was the responsibility of the travel agent.
Eventually we did get on our flight, R 23 000.00 extra and me having to express gratitude towards her and mango! ? The extra amount was for a downgrade at the hotel, just to be informed by the hotel that she cancelled the booking three times and did not inform them of our situation, if she did they would have reserved our original room. And what a downgrade it was from our original room which was fully paid to begin with!
For the rest of my life I will remember this woman from travel counsellors who ruined what should have been one of the best moments of our life - thank you travel counsellors! And Mango, should mango not have issued my ticket my passport would have been renewed in time as well.