Unfaithful company, do not pay for any of the services

Took out the 'package' in December 2022, tried claiming and Continuous lies about system being offline, different names everytime you call, Anette sold the policy, however you can never get hold of anyone once you claim. Please don't be fooled. They not faithful to their word. I have been waiting over a year for at least the amount that was paid to them for the package.