WARNING - Do not do business with Travel in Style Holidays

On the 1st of November I received a call from Pritsy Mbele, a representative of the above-mentioned organisation. She told me that I had joined the club in 2019 but had not used the coupons and vouchers. I informed her that I had received such shocking service from them that I had not re registered with them. She told me that they were going to credit my card with the value of the coupons and vouchers (R22 000) along with an additional R6000.00. This would then cancel my membership with them. I was extremely hesitant to give her my credit card number and expiry date, but she assured me that she was not asking for my CCV number. I eventually gave her the number and expiry date. Within minutes I received a message from my bank suspecting fraud on my card as R6600 had been withdrawn. I contacted my back immediately and reported the matter. The card was cancelled, and I was informed that an investigating officer from the bank would contact me within two business days. Of course, this did not happen. I contacted Travel in Style Holidays and was told that the manager was not available. In fact, every time I call, I am told that the manager is not available. The first time I called I spoke with Thoby Bhengu and explained my situation. She asked me to send her an email which I did. She then put me through to Pritsy Mbele who did her level best to deny any wrongdoing. I requested for a copy of the phone recording, but she told me that they most probably would not have it because of loadshedding. She said that she would escalate the matter to finance, and I would hear from them within 24 to 48 hours. I am still waiting to hear from them. I phoned back, again the manager was not available and this time I spoke to a Carol. She put me on hold and eventually Pritsy came on the line. She told me that she was going to go into my file and see why finance had not phoned me and would call me back within 30 to 45 minutes. Of course, this has still not happened. I am now going to be opening a criminal case.