DB
David B
Active since Dec 2013
19
Reviews
0
Industries
Reviews
19 reviews7 months ago
Warning to Consumers: My Experience with One Deal A Day
I purchased two gas heaters and a zip cup from One Deal A Day. After weeks of waiting without delivery, I eventually had to contact them via WhatsApp — the only channel available. They informed me that the heater models I had ordered were unavailable and asked if I would accept a comparative model. I agreed, on condition that the alternative was not inferior. When the order finally arrived, I discovered that the heaters could not be assembled because the *****s supp**** did not fit. I immediately contacted One Deal A Day, requesting that they collect the items and refund me. They initially promised to arrange collection and assured me I would be refunded within 30 days. After repeated reminders, they eventually collected the parcel. However, two months later — despite numerous WhatsApp messages and repeated assurances — I have still not received any refund. Their communication has been full of empty promises with no resolution. This experience has been extremely frustrating and disappointing. I strongly caution anyone considering a purchase from One Deal A Day to think carefully. Based on my experience, they fail to deliver what they advertise, their after-sales support is extremely poor, and refunds are not honoured in a timely manner.
0 replies
18 months ago
Candy was extremely ...
Candy was extremely friendly and helpful
53 replies
19 months ago
A Disappointing Experience with FlySafair
I used to believe that FlySafair was the best airline in South Africa, and I often recommended them to my friends and colleagues. However, my opinion changed after an incident in January this year. I was traveling to Cairo, Egypt, and flew from Durban to Johannesburg with FlySafair to connect with my Egypt Air flight. Upon arriving in Johannesburg, I discovered that my luggage was missing. After being directed to the Menzies Baggage Service department, located on the other side of the international terminal, it was revealed that my luggage had been mistakenly sent to Cape Town. It could only be returned to Johannesburg the following day. Unfortunately, I had to leave for Cairo without my luggage, as I was scheduled to facilitate a week-long conference. I was informed there was no flight from Johannesburg to Cairo the next day, meaning my luggage would only arrive in Cairo two days later. I had to take a taxi to purchase new clothes. When my luggage finally arrived, I sent a manager to collect it, but he was told that only I could pick it up in person. The lost luggage department at Cairo Airport is only open until 13:00, forcing me to wait an additional day and interrupt the conference that morning to collect my luggage. To do so, I had to purchase a permit to enter the security zone, which took over an hour to obtain before I could take a taxi back to the hotel. Since January, we have been struggling to get reimbursed for the expenses incurred. Despite speaking with numerous individuals at FlySafair, we have only received empty promises that we would be reimbursed for the clothing expenses, with nothing else addressed. I have not flown with FlySafair since, and I am deeply disappointed by their lack of concern in resolving this issue. Like many organizations today, it's impossible to reach a senior manager who can actually make decisions, and no one from FlySafair has even contacted me personally to apologize.
0 replies
19 months ago
Terrible, nonexistent service.
I ordered a 5G connection from Vodacom for our new home in early September, emphasizing that we would only be moving in on the 27th. I made it clear that I wanted the connection to be set up as soon as we moved in. Despite providing the correct address to the sales consultant, I received a notification from RAM Couriers that the router was being delivered to an incorrect address. I promptly informed RAM of the correct address, but they needed Vodacom’s approval, which was not given. As a result, the router was returned to the RAM warehouse in Johannesburg. Since then, we've been trying to resolve this with Vodacom but have been passed from department to department without any clear solution. Eventually, my wife managed to speak to a helpful gentleman who assured us that he would expedite the process. However, I received a message today from RAM stating that they would be collecting the router, and once again, it listed the incorrect address. When we called Vodacom to correct the mistake, we were shunted from one department to another. When we asked to speak to a senior manager, our request was denied. I am sick and tired of enduring such poor service in this country. It’s exhausting to deal with *********** people who are neither empowered to make decisions nor willing to escalate the matter to someone who can.
53 replies
24 months ago
Still no response from MiWay - Stay away from MiWay.
On the 28th of April I wrote a review on Hollopeter regarding the extremely poor service and response from MiWay. They are not a brand that can be trusted. Hellopeter contacted me to say that I had received a response from MiWay, this is their response. MiWay Insurance’s reply 28 Apr 2024 at 11:01 We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you. Best regards, The MiWay Team This is now the 2nd of May and I have still not received any response from MiWay. Obviously, this is just an automated message and has no real meaning. It seems that they really do not care about their clients as my issue with them has been going on since the 21st March 2024. I have cancelled my policy as I do not trust this bran. I expect a very similar response to this review as well.
53 replies
24 months ago
Not to be trusted.
On the evening of the 20th of March 2024, I hit a rock that was jutting out at the entrance to my driveway. The next morning, I submitted a claim to MiWay via their online App. I was requested to submit various photographs of my vehicle along with some other documents which I did. I did not hear anything back from them until I sent a message asking for feedback on the 21st of March. I then received a message with my claim number and that I would be contacted soon by the person assisting me with my claim. I was also requested to resubmit the photos and documents as MiWay informed me that they had not received my original documents. I did not hear anything further and once again contacted them on the 25/03/2024 to find out what was going on. I was told that the claim was rejected because the damage that MIWay assessed to my vehicle was lower than my R3000.00 excess. I told the lady assisting me with the claim that this was impossible as I would imagine the damage to be considerably more. She told me to take my vehicle to a panel beater for a quote and submit the quote to MiWay. The quote amounted to about R 38000.00 I submitted this to MiWay and waited. On the 2/4/2024, I had not received anything from MiWay and so I contacted them to complain that I had not received any feedback. I was requested to resubmit the quote as they had not received it. I then received an email saying that the case had been closed. This is the email. “Good day, Please note the claim was closed as within excess, We had discussed this on the 25.03.2024, where you had advised you would send a quote of the damages for us to review.” Apparently, again, they had not received the panel beater’s quote. I resubmitted the quote and waited. I contacted them again to be told that the assessors were staying with their decision to not pay me out as the sidestep of my vehicle which I had damaged was an “extra” and I had not declared it as such. This is the email: Good day Please note, unfortunately the report will not be amended, as per assessors note, the sidestep is an extra , there is no cover on the policy for the side step as it wasn’t added as an extra Thank you This came as a shock to me as I believed the sides steps were part of the vehicle. When I purchased the vehicle as a demo with 6000kms on the clock, I was told that there was a bull bar, tow bar, and a radio system which had been added to the vehicle. I declared all of this to MiWay when I initiated the contract with them. I told MiWay that I was not happy with the outcome, and I was informed on the 8/4/24 that I could submit a dispute. This is the email. Good day Mr. Boreham, Please note you may make us of our disputes department regarding the outcome of your claim, Please kindly email Dispute@Miway.co.za, they will be able to assist. I submitted my dispute on the 14/4/24. I also requested that a senior manager contact me to discuss the matter. I received this email from MiWay on the 16/4/24. Dear Mr Boreham We refer to your dispute below and attached hereto, and confirm that the writer has been allocated this matter for consideration. Kindly take note that we respond to each dispute in the order in which it is received. Therefore, when dealing with each dispute, we consider all necessary recordings and transcribe them if relevant, we consider whether the claim was handled in a fair manner in accordance with your policy with MiWay and furthermore conduct meetings with the Head of Legal to finalise our decision. We usually have a turnaround time of approximately 5 days within which to expect our comprehensive response. We confirm that we will be liaising with the relevant MiWay Claims Assessor and respective Manager(s) and that our feedback will be accompanied with the necessary documentation and recordings in support of our decision on the matter. We trust you find the above in order and should you have any further questions or queries in respect of this claim in the interim, please contact the writer directly on the contact details below. Kind regards, Legal Dispute Specialist I am now writing this review on the 28th of April, and I have not heard a thing from MiWay or been contacted by a senior manager. Either they are inundated with dispute claims, or they just could not be bothered. I have, in the meantime, cancelled my policy with MiWay as they are obviously an organization that I do not trust.
53 replies
41 months ago
WARNING - Do not do business with Travel in Style Holidays
On the 1st of November I received a call from Pritsy Mbele, a representative of the above-mentioned organisation. She told me that I had joined the club in 2019 but had not used the coupons and vouchers. I informed her that I had received such shocking service from them that I had not re registered with them. She told me that they were going to credit my card with the value of the coupons and vouchers (R22 000) along with an additional R6000.00. This would then cancel my membership with them. I was extremely hesitant to give her my credit card number and expiry date, but she assured me that she was not asking for my CCV number. I eventually gave her the number and expiry date. Within minutes I received a message from my bank suspecting fraud on my card as R6600 had been withdrawn. I contacted my back immediately and reported the matter. The card was cancelled, and I was informed that an investigating officer from the bank would contact me within two business days. Of course, this did not happen. I contacted Travel in Style Holidays and was told that the manager was not available. In fact, every time I call, I am told that the manager is not available. The first time I called I spoke with Thoby Bhengu and explained my situation. She asked me to send her an email which I did. She then put me through to Pritsy Mbele who did her level best to deny any wrongdoing. I requested for a copy of the phone recording, but she told me that they most probably would not have it because of loadshedding. She said that she would escalate the matter to finance, and I would hear from them within 24 to 48 hours. I am still waiting to hear from them. I phoned back, again the manager was not available and this time I spoke to a Carol. She put me on hold and eventually Pritsy came on the line. She told me that she was going to go into my file and see why finance had not phoned me and would call me back within 30 to 45 minutes. Of course, this has still not happened. I am now going to be opening a criminal case.
0 replies
41 months ago
Disappointing and non-caring service
This is the second time I am writing a review regarding the poor service from Absa Bank. On the 1 November 2022 I received a call from by Travel in Style Holidays. The lady mentioned that I had registered with them in 2019 but had not used any of my coupons and vouchers. I had also deregistered from this service back in 2019. She told me that they were going to pay the value of these vouchers and coupons into a credit card along with R6 000.00. She needed my credit card number and expiry date. I was very hesitant to give it to her, but she assured me that she was not asking for the CCV number but purely a number that they could credit the money to. I gave her the number and expiry date and within minutes R6 600.00 had been withdrawn from my account. I immediately contacted the fraud division of Absa to report the matter. My card was cancelled, and I was issued with a new card I was told that someone would contact me within two business days. Of course, this did not happen. We phoned Absa on numerous occasions, and I was told that the investigating officer would contact me within two business days. I was also told that two further attempts were made to withdraw funds After writing a review on Hollopeter I received an email informing me that the investigating officer would contact me before a certain date. Eventually, after about three weeks, someone from the fraud division contacted me and told me it was a dispute and that someone from Disputes would contact me within two business days. No one from disputes contacted me but I did receive an email informing me that my case was now closed. I replied to this email informing the writer that I was not happy at all with the service. I then received an email from disputes informing me that it was a policy of Master Card for me to sort this out with the merchant and to receive a letter from them that my subscription was cancelled before Absa can do anything. I have phoned Travel in Style Holidays on numerous occasions and dealt with different people. Whenever I phone, I am told that the manager is not available and that someone will call me back. Of course, this never happens. I have informed Absa on a number of occasions that I will not be paying into my Absa account until this matter is resolved. Despite this I continue to receive calls and emails from them requesting me to pay into this account. I am extremely dissatisfied with the service from Absa and the lack of concern. I do understand that banks, unfortunately, have to deal with hundreds of fraud and theft cases daily and that my issue is possible a very small one and therefore handled differently.
132 replies
41 months ago
Very Disappointed
On Friday evening 2nd December 2022 we ordered food from Husser Grill George to be delivered by Mr. D Food. I really enjoy a good medium rare steak and therefore ordered from Husser Grill as I have never ever been disappointed with the quality of their food no matter which Husser franchise I eat at. This steak was one of the worst steaks that I have ever been served from any establishment. It was dry and well overcooked. My wife immediately contacted the Husser Grill in George to be told that the operations manager would be in contact with us. In the meantime, the steak was fed to the dogs, and we still await the contact from the operations manager. Very disappointed.
0 replies
Review Distribution
5 Star
5 (26.31578947368421%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
12 (63.1578947368421%)