Travelwings.com
Verified Business
Travelwings.com
Verified Business
65 Reviews (last 12 months)
Responds in 34 hours 37 min
AI Review Summary
Based on recent customer reviews, Travelwings.com delivers a polarised customer experience. Named consultants such as Varsha, Soni, Muskan, and Neha Sharma consistently earn praise for patience, friendliness, and efficient service. However, recurring booking system failures, problematic refund timelines, and poor handling of disruptions significantly undermine trust. The business excels in individual agent interactions but struggles with systemic reliability and complaint resolution.
Top Strengths:
- •Customer Service & Travel Expertise: Named consultants like Varsha, Soni, Muskan, and Neha Sharma are consistently praised for patience, professionalism, and personalised attention. Customers frequently describe agents going above and beyond to resolve queries quickly.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Travel Agencies
34 hours 37 minutesAverage Time To Reply
-5 NPSRecommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 70 hours 37 min to reply
TrustIndex
0
Score
Ranking
#7
in Travel Agencies
Avg Reply
34 hours 37 minutes
NPS Score
-5
Recommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 70 hours 37 min to reply
Review Distribution
4|65 Reviews
May '25 - Apr '26
5(72.4%)
4(5.2%)
3(3.5%)
2(0%)
1(19%)
5(72.4%)
4(5.2%)
3(3.5%)
2(0%)
1(19%)
Recent reviews (65)
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Used this business recently? Share your experience to help others decide.
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Barbara
1 reviews | Active since Jan 2020
14 Mar 2026, 07:18
I want to particularly thank Rashka, her customer service incredible
I want to particularly thank Rashka, her customer service incredible. Had an issue with Taag airline, she resolved it like a pro. Lots of love from Kenya Rashka
Helpful (0)
|Replies (0)B
Barbara
1 reviews | Active since Jan 2020
14 Mar 2026, 07:18
I want to particularly thank Rashka, her customer service incredible
I want to particularly thank Rashka, her customer service incredible. Had an issue with Taag airline, she resolved it like a pro. Lots of love from Kenya Rashka
0
Replies (0)J
A