

Travelwings.com
Based on recent customer reviews, Travelwings.com delivers a polarised customer experience. Named consultants such as Varsha, Soni, Muskan, and Neha Sharma consistently earn praise for patience, friendliness, and efficient service. However, recurring booking system failures, problematic refund timelines, and poor handling of disruptions significantly undermine trust. The business excels in individual agent interactions but struggles with systemic reliability and complaint resolution.
Replied to 86% of negative reviews
Typically takes less than 70 hours 37 min to reply
TrustIndex
0
Score
Ranking
#7
in Travel Agencies
Avg Reply
34 hours 37 minutes
NPS Score
-5
Recommended: Unlikely
Replied to 86% of negative reviews
Typically takes less than 70 hours 37 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I want to particularly thank Rashka, her customer service incredible. Had an issue with Taag airline, she resolved it like a pro. Lots of love from Kenya Rashka
1 reviews | Active since Jan 2020
I want to particularly thank Rashka, her customer service incredible. Had an issue with Taag airline, she resolved it like a pro. Lots of love from Kenya Rashka
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Industry comparison data is calculated from each business's overall AI Score against the industry average. Strongest themes typically include Agent Quality and Communication; weakest tend to be Repair Quality and Pricing. How is the AI Score calculated? →
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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