1 reviews | Active since Member
Received a quote of R6 500,00 for a Trek Superfly 100 aluminum rear seat stay from Solomons Cycles (Lynnwood), one of Dark Horse Brands retailers. Got a comparable price direct from Dark Horse Brands, they quoted me the RRP in writing for the same part R2 719,00 plus R150,00 shipping. On enquiring with Solomons Cycles they confirmed that the R6 500,00 price that they quoted is inline with what Dark Horse Brands were supplying the for and that they would take it up with their supplier directly. Shortly after I received a call from Tim Dixon of Dark Horse Brands, saying that they now could not supply the part and that I should deal directly with Solomons. I indicated that this was unacceptable, he said that he would get him boss to contact me. I also wrote a formal complaint on Dark Horse Brands website giving them time to respond. It is now a full week later and nobody has responded. We the cycling public are getting ripped off and Trek Bicycles do not care. No wonder nobody buys their bicycles as the after sales service is atrocious! Think twice before purchasing a Trek bicycle!