TB
Trek Bikes
Unclaimed Business
TB
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Frequently Asked Questions About Trek Bikes
Trek Bikes has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Trek Bikes across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTH
Thallon H
1 reviews | Active since Jan 2020
29 May 2025, 08:11
BAD EXPERIENCE
As a long-time supporter of Trek and proud owner of the Trek Procaliber, I feel compelled to share my experience in hopes of both clarity and accountability. I purchased my Procaliber with the trust that comes with the Trek name. Within the first two years, the rear rim cracked after completing the Trans Baviaans. At the time, Trek honoured the warranty and replaced the rim without question – I received the exact same model rim as a replacement. Unfortunately, less than a year later, the exact same issue occurred. This time, Trek Midstream (Midstream Cycles) once again assisted in submitting a warranty claim. However, this time, Trek South Africa declined the warranty, stating it was outside of the original 2-year purchase window. Here’s where it stops making sense to me: If the original rim was replaced under warranty and the same defect happened again within a year, shouldn't this trigger a new warranty period on the replacement part? Isn’t it reasonable to expect that a part replaced for a defect should not fail again so quickly, especially under similar conditions? Feeling let down, I turned to my bike insurance provider, who conducted an independent damage assessment. Their verdict? Design flaws in the rim – and they too declined the claim, stating it's a manufacturer issue. So now, despite having paid a premium for what I believed was a high-quality, performance bike from a trusted brand, I’m left having to replace a rim from my own pocket due to what seems to be a repeat failure caused by a design flaw.
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Thallon H
1 reviews | Active since Jan 2020
29 May 2025, 08:11
BAD EXPERIENCE
As a long-time supporter of Trek and proud owner of the Trek Procaliber, I feel compelled to share my experience in hopes of both clarity and accountability. I purchased my Procaliber with the trust that comes with the Trek name. Within the first two years, the rear rim cracked after completing the Trans Baviaans. At the time, Trek honoured the warranty and replaced the rim without question – I received the exact same model rim as a replacement. Unfortunately, less than a year later, the exact same issue occurred. This time, Trek Midstream (Midstream Cycles) once again assisted in submitting a warranty claim. However, this time, Trek South Africa declined the warranty, stating it was outside of the original 2-year purchase window. Here’s where it stops making sense to me: If the original rim was replaced under warranty and the same defect happened again within a year, shouldn't this trigger a new warranty period on the replacement part? Isn’t it reasonable to expect that a part replaced for a defect should not fail again so quickly, especially under similar conditions? Feeling let down, I turned to my bike insurance provider, who conducted an independent damage assessment. Their verdict? Design flaws in the rim – and they too declined the claim, stating it's a manufacturer issue. So now, despite having paid a premium for what I believed was a high-quality, performance bike from a trusted brand, I’m left having to replace a rim from my own pocket due to what seems to be a repeat failure caused by a design flaw.
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Chane D
1 reviews | Active since Jan 2020
23 Dec 2024, 07:25
BSC TREK BIKE FAILURE
Dear Trek Support Team, I hope this email finds you well. I am reaching out to seek your assistance with an issue concerning a bicycle I purchased through a local supplier, Bicycle Service Company (BSC), which stated they order directly from Trek USA. The bicycle in question is the 2024 Trek Ticket S (Emerald Iris Frameset),I have attached the quotes that I have paid and the image of the bicycle and I have been experiencing recurring mechanical failures that seem unusual for a Trek product. Despite assurances from BSC and their efforts to resolve the issues, the problems persist, leaving me feeling unsettled and unsure about the quality and reliability of the bike. Additionally, someone (who prefers to remain anonymous) mentioned that since this is a custom-made bicycle and has never been introduced in South Africa it’s possible that the frame and parts might have been a spare stored in a warehouse that had just been sitting there before being sent. While I’m not certain if this is true, I would like to get clarification from Trek on whether this is a possibility. To give you further context, the bicycle had to go in for servicing only three weeks after I received it, and since then, I’ve encountered continuous issues as detailed previously. I requested a bicycle that could withstand my level of riding, particularly jumps and stunts, and BSC recommended this model as a custom-made order. Given the significant investment of approximately R116,000, the bicycle has not been able to meet the demands for which it was intended, leaving it unsuitable for its purpose. To add, after I received service from BSC, I went to HELLSEND Stellebosch December 2024 and completed three jumps, after which the rocket completely broke. When BSC checked the bicycle, they claimed that grease was found in the bolts. However, this is puzzling because the bike was just serviced by them. They are now implying that it’s my responsibility to check their work, which I find unreasonable. If a professional service was conducted, it should have been thorough and reliable. While I understand this issue may not directly involve Trek, I wanted to highlight the concerns from a customer perspective. Trek is known for its durability and quality. Given the research and reputation, this bicycle should be able to handle jumps like mine without encountering such significant issues. Unfortunately, these repeated problems have left me frustrated, as they don't align with the standards or expectations I have for a bike of this caliber. I’m reaching out to seek clarification and support in addressing this situation. Could you kindly provide guidance on the following: 1. Is it possible for a custom-made bicycle like this to have been assembled using a frame that was stored in a warehouse? 2. Does the situation described align with Trek’s standards for distribution, servicing, and warranty processes? 3. Could Trek assist in investigating whether this is a product defect or another underlying issue? Your insight and assistance in this matter would mean a great deal to me, as I would like to resolve this issue fairly and ensure the product meets the expectations set by Trek’s reputation. If permitted, I can share your clarification with BSC to push for a more thorough investigation. Thank you for your time, and I look forward to your response. Kind regards, Trystan Steytler
Helpful (0)
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Chane D
1 reviews | Active since Jan 2020
23 Dec 2024, 07:25
BSC TREK BIKE FAILURE
Dear Trek Support Team, I hope this email finds you well. I am reaching out to seek your assistance with an issue concerning a bicycle I purchased through a local supplier, Bicycle Service Company (BSC), which stated they order directly from Trek USA. The bicycle in question is the 2024 Trek Ticket S (Emerald Iris Frameset),I have attached the quotes that I have paid and the image of the bicycle and I have been experiencing recurring mechanical failures that seem unusual for a Trek product. Despite assurances from BSC and their efforts to resolve the issues, the problems persist, leaving me feeling unsettled and unsure about the quality and reliability of the bike. Additionally, someone (who prefers to remain anonymous) mentioned that since this is a custom-made bicycle and has never been introduced in South Africa it’s possible that the frame and parts might have been a spare stored in a warehouse that had just been sitting there before being sent. While I’m not certain if this is true, I would like to get clarification from Trek on whether this is a possibility. To give you further context, the bicycle had to go in for servicing only three weeks after I received it, and since then, I’ve encountered continuous issues as detailed previously. I requested a bicycle that could withstand my level of riding, particularly jumps and stunts, and BSC recommended this model as a custom-made order. Given the significant investment of approximately R116,000, the bicycle has not been able to meet the demands for which it was intended, leaving it unsuitable for its purpose. To add, after I received service from BSC, I went to HELLSEND Stellebosch December 2024 and completed three jumps, after which the rocket completely broke. When BSC checked the bicycle, they claimed that grease was found in the bolts. However, this is puzzling because the bike was just serviced by them. They are now implying that it’s my responsibility to check their work, which I find unreasonable. If a professional service was conducted, it should have been thorough and reliable. While I understand this issue may not directly involve Trek, I wanted to highlight the concerns from a customer perspective. Trek is known for its durability and quality. Given the research and reputation, this bicycle should be able to handle jumps like mine without encountering such significant issues. Unfortunately, these repeated problems have left me frustrated, as they don't align with the standards or expectations I have for a bike of this caliber. I’m reaching out to seek clarification and support in addressing this situation. Could you kindly provide guidance on the following: 1. Is it possible for a custom-made bicycle like this to have been assembled using a frame that was stored in a warehouse? 2. Does the situation described align with Trek’s standards for distribution, servicing, and warranty processes? 3. Could Trek assist in investigating whether this is a product defect or another underlying issue? Your insight and assistance in this matter would mean a great deal to me, as I would like to resolve this issue fairly and ensure the product meets the expectations set by Trek’s reputation. If permitted, I can share your clarification with BSC to push for a more thorough investigation. Thank you for your time, and I look forward to your response. Kind regards, Trystan Steytler
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Leigh S
1 reviews | Active since Jan 2020
10 Oct 2022, 08:57
Terrible Trek Service!
MY 2nd DISGUSTING SERVICE EXPERIENCE!!! I’ve had another terrible experience with Trek. This time round at ur jhb trek shop… I brought my bicycle in for a level 3 service & parts replacement (Attached is the invoice) Firstly When getting home I could feel my rear brakes that were replaced weren’t done properly, I had to take it to cycle lab boksburg to bleed my brakes a cost I had to incur & will supply invoice. Secondly my bike wasn’t cleaned properly (photo attached) Thirdly my rear shock was left as is with a cracked seal (photo attached) And lastly today was my 1st ride & there is a knocking noise coming from my bicycle (video attached) If this is honestly how Trek operates in South Africa I’ll much rather take my bicycle to Complete cyclist or Lynnwood cyclery & have my bicycle serviced properly bcos this is just disgusting! Regards Leigh Sent from my iPhone
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Leigh S
1 reviews | Active since Jan 2020
10 Oct 2022, 08:57
Terrible Trek Service!
MY 2nd DISGUSTING SERVICE EXPERIENCE!!! I’ve had another terrible experience with Trek. This time round at ur jhb trek shop… I brought my bicycle in for a level 3 service & parts replacement (Attached is the invoice) Firstly When getting home I could feel my rear brakes that were replaced weren’t done properly, I had to take it to cycle lab boksburg to bleed my brakes a cost I had to incur & will supply invoice. Secondly my bike wasn’t cleaned properly (photo attached) Thirdly my rear shock was left as is with a cracked seal (photo attached) And lastly today was my 1st ride & there is a knocking noise coming from my bicycle (video attached) If this is honestly how Trek operates in South Africa I’ll much rather take my bicycle to Complete cyclist or Lynnwood cyclery & have my bicycle serviced properly bcos this is just disgusting! Regards Leigh Sent from my iPhone
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2020, 08:00
DON’T BUY TREK BICYLCES IN SA
I have had the worst experience with the local suppliers of Trek in SA. My bicycle went in for repairs and a crack was noted on the frame, was then allocated to Trek for sourcing (Gregory Hall). A month later after not receiving feedback from Trek I was notified that the part had arrived and was at the Airport and it should be couriered to the repair shop same day. Fast forward another 2 weeks without communication from Trek, I call the service repair shop in progress and I am notified that they still have not received the part that Tre advised was available in country. Im training for the Sani2C and this 1.5 month issue has now, in addition to the poor customer service (noting not even an offer of a replacement/demo bicycle for the interim) and lack of urgency, put me in a position where I may have to reconsider my entry. Terrible experience, and I advise anyone thinking of purchasing Trek products to steer clear.
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2020, 08:00
DON’T BUY TREK BICYLCES IN SA
I have had the worst experience with the local suppliers of Trek in SA. My bicycle went in for repairs and a crack was noted on the frame, was then allocated to Trek for sourcing (Gregory Hall). A month later after not receiving feedback from Trek I was notified that the part had arrived and was at the Airport and it should be couriered to the repair shop same day. Fast forward another 2 weeks without communication from Trek, I call the service repair shop in progress and I am notified that they still have not received the part that Tre advised was available in country. Im training for the Sani2C and this 1.5 month issue has now, in addition to the poor customer service (noting not even an offer of a replacement/demo bicycle for the interim) and lack of urgency, put me in a position where I may have to reconsider my entry. Terrible experience, and I advise anyone thinking of purchasing Trek products to steer clear.
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Leonie E
1 reviews | Active since Jan 2020
16 Aug 2020, 06:39
Worst experience ever
My two sisters and I shopped for a mountain bike Saturday15 August, walked into TREK in Durbanville with such high spirits and was met with the most arrogant, self righteous and possibly racist salesman ever. We even approached him telling him that we found his behavior unacceptable and he just said why don't you go to Game or Macro and go find yourself a R3000 bike. We walked out of the shop hurt, deflated and very very sad.
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Leonie E
1 reviews | Active since Jan 2020
16 Aug 2020, 06:39
Worst experience ever
My two sisters and I shopped for a mountain bike Saturday15 August, walked into TREK in Durbanville with such high spirits and was met with the most arrogant, self righteous and possibly racist salesman ever. We even approached him telling him that we found his behavior unacceptable and he just said why don't you go to Game or Macro and go find yourself a R3000 bike. We walked out of the shop hurt, deflated and very very sad.
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Costa V
1 reviews | Active since Jan 2020
14 Feb 2020, 15:40
Disappointing
Well I am the owner of 6 Trek bicycles. Was an advocate of the brand but the last two Madone bicycles I have purchased have been exceptionally disappointing. One of the bicycles had a bottom bracket problem and had to be to be replaced. The second Madone from taking delivery the back brakes never aligned. I have taken it to 3 Trek agents and they all could not get them aligned. Eventually a dealer in Cape Town found out what the problem was and it was a frame issue. According to Trek it was damage caused from an indoor trainer. The bike was on a trainer approximately 6 times and 3 of those times were with the Trek dealers. The attitude towards me and my wife has been nothing short of terrible. Every person that I cycle with and have any contact with I steer them away from the product and will actively do so. I am in the process of taking Trek to consumer protection but still awaiting the tolerances on the carbon frame which has not been provide to me as yet.
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Costa V
1 reviews | Active since Jan 2020
14 Feb 2020, 15:40
Disappointing
Well I am the owner of 6 Trek bicycles. Was an advocate of the brand but the last two Madone bicycles I have purchased have been exceptionally disappointing. One of the bicycles had a bottom bracket problem and had to be to be replaced. The second Madone from taking delivery the back brakes never aligned. I have taken it to 3 Trek agents and they all could not get them aligned. Eventually a dealer in Cape Town found out what the problem was and it was a frame issue. According to Trek it was damage caused from an indoor trainer. The bike was on a trainer approximately 6 times and 3 of those times were with the Trek dealers. The attitude towards me and my wife has been nothing short of terrible. Every person that I cycle with and have any contact with I steer them away from the product and will actively do so. I am in the process of taking Trek to consumer protection but still awaiting the tolerances on the carbon frame which has not been provide to me as yet.
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Replies (0)JA
Justin A
1 reviews | Active since Jan 2020
27 Nov 2015, 07:28
Ripping customers off through over pricing!
Received a quote of R6 500,00 for a Trek Superfly 100 aluminum rear seat stay from Solomons Cycles (Lynnwood), one of Dark Horse Brands retailers. Got a comparable price direct from Dark Horse Brands, they quoted me the RRP in writing for the same part R2 719,00 plus R150,00 shipping. On enquiring with Solomons Cycles they confirmed that the R6 500,00 price that they quoted is inline with what Dark Horse Brands were supplying the for and that they would take it up with their supplier directly. Shortly after I received a call from Tim Dixon of Dark Horse Brands, saying that they now could not supply the part and that I should deal directly with Solomons. I indicated that this was unacceptable, he said that he would get him boss to contact me. I also wrote a formal complaint on Dark Horse Brands website giving them time to respond. It is now a full week later and nobody has responded. We the cycling public are getting ripped off and Trek Bicycles do not care. No wonder nobody buys their bicycles as the after sales service is atrocious! Think twice before purchasing a Trek bicycle!
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Justin A
1 reviews | Active since Jan 2020
27 Nov 2015, 07:28
Ripping customers off through over pricing!
Received a quote of R6 500,00 for a Trek Superfly 100 aluminum rear seat stay from Solomons Cycles (Lynnwood), one of Dark Horse Brands retailers. Got a comparable price direct from Dark Horse Brands, they quoted me the RRP in writing for the same part R2 719,00 plus R150,00 shipping. On enquiring with Solomons Cycles they confirmed that the R6 500,00 price that they quoted is inline with what Dark Horse Brands were supplying the for and that they would take it up with their supplier directly. Shortly after I received a call from Tim Dixon of Dark Horse Brands, saying that they now could not supply the part and that I should deal directly with Solomons. I indicated that this was unacceptable, he said that he would get him boss to contact me. I also wrote a formal complaint on Dark Horse Brands website giving them time to respond. It is now a full week later and nobody has responded. We the cycling public are getting ripped off and Trek Bicycles do not care. No wonder nobody buys their bicycles as the after sales service is atrocious! Think twice before purchasing a Trek bicycle!
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