Terrible Trek Service!

MY 2nd DISGUSTING SERVICE EXPERIENCE!!!

I’ve had another terrible experience with Trek. This time round at ur jhb trek shop…

I brought my bicycle in for a level 3 service & parts replacement (Attached is the invoice)

Firstly When getting home I could feel my rear brakes that were replaced weren’t done properly, I had to take it to cycle lab boksburg to bleed my brakes a cost I had to incur & will supply invoice. Secondly my bike wasn’t cleaned properly (photo attached) Thirdly my rear shock was left as is with a cracked seal (photo attached) And lastly today was my 1st ride & there is a knocking noise coming from my bicycle (video attached)

If this is honestly how Trek operates in South Africa I’ll much rather take my bicycle to Complete cyclist or Lynnwood cyclery & have my bicycle serviced properly bcos this is just disgusting!

Regards

Leigh

Sent from my iPhone