Active since Jan 2017
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8 reviews28 months ago
Terrible Account Management Service
I have a going concern that is highly dependent on Connectivity to conduct business, in which we have tried repeatedly to get some kind of discussion moving forward with Vox on how we can address a number of our connectivity issues. We have had no luck in setting up a session with Naydeen Kyster (KAM), it has now been 3 weeks of email back and forth, with no clear resolution in sight, and we are simply trying to discuss options with the service provider Vox. Every night our line runs into issues, directly impacting our ability to conduct business, and would expect some sort of customer service and courtesy of response to request.
129 replies
29 months ago
FNB Business Banking a Joke
We have been extremely patient in attempting to upgrade our Business account to a Platinum. We were first ushered away by the Cresta Manager dealing with our request (to not conclude it with us, but for us to manage somewhat of an inconvenience on her part) - not an issue, just surprising bad customer service. So we have tried to do this on our own, and have the mandates updated for our Directors. We as a group (as we needed to change mandates in person) have now been to the branch two times, and engaged on multiple phone calls with the service staff, with the below level of success: - To date, the request for an upgrade has not been carried through to our accounts - despite guarantees from Joanne Engelbrecht months ago, - We have gone through the process of mandates with in branch staff, and received incorrect information and/or guidance (requiring us to return)( - We now have made progress, but cannot access the Online Enterprise Banking portal as a result as upgrades weren't done, - We cannot link accounts as per the previous point, - One of the Directors now has a situation where despite being assured by FNB staff, had a new card issued and cannot now activate it because of the mandate change; and the list goes on... We receive conflicting answers from the in branch staff as to what needs to be done, as well as what is required to simply finalise the account config. It is now impacting our ability to do business. This has now become unmanageable, and terrible customer service. Over to you FNB, worst experience i have had to date!
71 replies
40 months ago
Dont waste your MBA fees on Mancosa, rather pay more for an accredited institution
Dont waste your MBA fees on Mancosa, rather pay slightly more for an accredited institution. So i did my 3 year MBA with only my dissertation left - i passed everything. Then we were notified that the MBA format was changing, and that if we didn't finish the dissertation that we would be required to do a bridging course. I unfortunately didn't make the deadline, and i am now told that I will receive no credits for my 3 years of completion and payment at Mancosa, and that I will have to start again from Year 1 - a complete waste of money and time. This is absolutely ridiculous for a tertiary institution and i will be spreading this sentiment to make sure nobody else gets caught out with 0 credits for 3 years of blood, sweat and personal investment.
132 replies
58 months ago
Fraud - Victimized from ABSA Abuse of Power
I am in the process of concluding the purchase of a new home through my existing Private Bank. During this process, I was notified that my name had been flagged against the SAFPS Fraud database, and that until the matter was resolved, I could not further the application. Now, I have never been involved in any fraudulent activity - as my profession requires that I maintain a profile of high integrity to remain employed. In addition to this, we have already sold our existing house - and as such leaves us without anywhere to move should the bond not move forward in a timely manner. To resolve this incident - I first contacted SAFPS, who provided me the background. It seems ABSA had lodged 2 incidents of identity theft in 2013 for fraudulent account opening attempts (I imagine the perpetrators were using my details). However they have erroneously lodged me as the PERPETRATOR, and NOT the VICTIM. I can unequivocally state - I have never attempted to open an ABSA account, nor do I wish to bank at ABSA. I have not been informed of these incidents apart from a single call received in 2013 in which I confirmed that I had not attempted to open an account. I have to assume that ABSA have concrete evidence of these allegations in order to have lodged fraud against my name, or surely this is simply just an uninformed allegation (for which of course I am investigating legal recourse). With the contact details provided by SAFPS, I have reached out to ABSA Fraud directly, to fast track resolution. I have contacted ABSA now multiple times, and have neither received acknowledgment of the communication, or any feedback as to how we can resolve this issue (and the time for our existing bond application is ticking). I feel victimised by ABSA through this process, who clearly have either made a mistake – or have simply just made an allegation without any evidence. These kinds of mistakes ruin people’s credibility, and directly impact livelihoods - if the responsibility and power is simply too much for institutions such as ABSA to gather the pre-requisite evidence before making wild accusations, then it should be removed. I am reaching out to ABSA in an attempt to amicably resolve this with urgency – considering the nature of your false accusation and negligent mistake. Over to you ABSA, will you do the right thing and respond with confirmation of the way forward.
106 replies
67 months ago
DON’T BUY TREK BICYLCES IN SA
I have had the worst experience with the local suppliers of Trek in SA. My bicycle went in for repairs and a crack was noted on the frame, was then allocated to Trek for sourcing (Gregory Hall). A month later after not receiving feedback from Trek I was notified that the part had arrived and was at the Airport and it should be couriered to the repair shop same day. Fast forward another 2 weeks without communication from Trek, I call the service repair shop in progress and I am notified that they still have not received the part that Tre advised was available in country. Im training for the Sani2C and this 1.5 month issue has now, in addition to the poor customer service (noting not even an offer of a replacement/demo bicycle for the interim) and lack of urgency, put me in a position where I may have to reconsider my entry. Terrible experience, and I advise anyone thinking of purchasing Trek products to steer clear.
53 replies
107 months ago
No Spare keys after 3 months - Hyundai Bedfordview!
<p>So i recently purchased a demo Tucson 2.0 A/T and the car was sold to me by Hyundai without a spare key. I was told that something had happened to them and they would be in touch. 4 weeks later i had to follow up, and later speak to the general manager in order to get some sort of plan in place. I then had to wait (with no feedback again as promised by the manager) another 4 weeks to follow up with them as to progress - only to be told i would need to come in and bring my vehicle. I arrive and the sales team advise me that i cannot just bring my vehicle in as there a process involved that requires booking with the key cutters that takes up to 3 hours. We then arranged for the next day that the sales consultant will personally pick up my vehicle from my office and provide me a courtesy car (As im a consultant this was the only time i had available for the whole week). I received no phone call, there was no pickup and i still have no spare key 3 months after purchase. The consultant apologised and said he completely lost track. I would like to speak to someone who can make guarantees from hereon in.</p>
0 replies
109 months ago
Impossible to cancel an old account in order to setup a new one
<p>I run my business from home, have moved into a new house and the previous owner formally canceled his account in writing to the provider, also stating he was willing to pay a 3 day cancellation penalty to get it done for us. Now nearly 2 weeks later im dealing with someone who is simply relaying my requests for feedback to a big audience at iconnect (in which i am copied), of which noone is taking accountability to get it done - for an ISP i was considering to join from my current i have had a terrible experience, and a lasting bad impression of how business is conducted.</p>
168 replies
113 months ago
Borderline Robbery
<p>I canceled my contract and my ex wifes (in which case PF are required to phone her and arrange for her new account/new payment options). A year later after having done this - i am still being charged for her account on a monthly basis. When phoning to query (after being reassured i have everything cancelled), this year as naturally im fed up with the amount coming off - i was told that no-one has contacted her, and that she needs to contact them to cancel. This is riduculous - so effectively i cannot close the account (or the payment option) until she has contacted them? So it will continue in perpetuity?</p> <p> </p> <p>Im very upset by this as this was requested a year ago, and no-one has contacted her from PF to let her know that she needs to make alternate payment arrangements/account is to be closed. Terrible service - and i still cannot get it resolved!</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)