BAD EXPERIENCE

As a long-time supporter of Trek and proud owner of the Trek Procaliber, I feel compelled to share my experience in hopes of both clarity and accountability.

I purchased my Procaliber with the trust that comes with the Trek name. Within the first two years, the rear rim cracked after completing the Trans Baviaans. At the time, Trek honoured the warranty and replaced the rim without question – I received the exact same model rim as a replacement.

Unfortunately, less than a year later, the exact same issue occurred. This time, Trek Midstream (Midstream Cycles) once again assisted in submitting a warranty claim. However, this time, Trek South Africa declined the warranty, stating it was outside of the original 2-year purchase window.

Here’s where it stops making sense to me:

If the original rim was replaced under warranty and the same defect happened again within a year, shouldn't this trigger a new warranty period on the replacement part?

Isn’t it reasonable to expect that a part replaced for a defect should not fail again so quickly, especially under similar conditions?

Feeling let down, I turned to my bike insurance provider, who conducted an independent damage assessment. Their verdict? Design flaws in the rim – and they too declined the claim, stating it's a manufacturer issue.

So now, despite having paid a premium for what I believed was a high-quality, performance bike from a trusted brand, I’m left having to replace a rim from my own pocket due to what seems to be a repeat failure caused by a design flaw.