TH
Thallon H
Active since Feb 2022
4
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4 reviews11 months ago
BAD EXPERIENCE
As a long-time supporter of Trek and proud owner of the Trek Procaliber, I feel compelled to share my experience in hopes of both clarity and accountability. I purchased my Procaliber with the trust that comes with the Trek name. Within the first two years, the rear rim cracked after completing the Trans Baviaans. At the time, Trek honoured the warranty and replaced the rim without question – I received the exact same model rim as a replacement. Unfortunately, less than a year later, the exact same issue occurred. This time, Trek Midstream (Midstream Cycles) once again assisted in submitting a warranty claim. However, this time, Trek South Africa declined the warranty, stating it was outside of the original 2-year purchase window. Here’s where it stops making sense to me: If the original rim was replaced under warranty and the same defect happened again within a year, shouldn't this trigger a new warranty period on the replacement part? Isn’t it reasonable to expect that a part replaced for a defect should not fail again so quickly, especially under similar conditions? Feeling let down, I turned to my bike insurance provider, who conducted an independent damage assessment. Their verdict? Design flaws in the rim – and they too declined the claim, stating it's a manufacturer issue. So now, despite having paid a premium for what I believed was a high-quality, performance bike from a trusted brand, I’m left having to replace a rim from my own pocket due to what seems to be a repeat failure caused by a design flaw.
0 replies
28 months ago
Compensation
Dear E Dreams, I hope this email finds you well. My name is Thallon Hogg, and I am writing to address a recent experience with Virgin Atlantic that has left me seeking assistance and clarification. On December 15, 2023, my wife (Bianca Hogg) and I had a scheduled flight at 19:45 with Virgin Atlantic from OR TAMBO INTERNATIONAL to London Heathrow. Unfortunately, this was our first-ever international trip, and it wasn't a great experience as the flight was first delayed due to supposedly technical errors. After a while, the flight was ultimately canceled, causing disruption to our travel plans and impacting the excursions we had planned and paid for in the UK.(added proof attached for more info please let me know) I understand that flight disruptions can happen due to various reasons, and I appreciate the efforts made by your team trying to atleast get us a stay in the nearest hotel, however this was also a bad experience with no food and bad sleep due to us only being booked in and getting to the room at 01h30 due to this cancellation. However, the unexpected cancellation has resulted in additional expenses, rearrangements, and a considerable impact on our travel schedule. In light of these circumstances, I request compensation for the inconvenience caused. I have attached the relevant details of my booking, including the flight information and any additional costs incurred due to the cancellation. I kindly ask for a prompt review of my case and appropriate compensation to be provided. I believe in Virgin Atlantic's commitment to customer satisfaction and trust that you will address this matter fairly. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely, Thallon Hogg +27663430664 thallon.hogg@sanlam.co.za Bianca Hogg +27838434330 Edwardsbianca9@gmail.com.
0 replies
28 months ago
Compensation
Dear Virgin Atlantic/Edreams, I hope this email finds you well. My name is Thallon Hogg, and I am writing to address a recent experience with Virgin Atlantic that has left me seeking assistance and clarification. On December 15, 2023, my wife (Bianca Hogg) and I had a scheduled flight at 19:45 with Virgin Atlantic from OR TAMBO INTERNATIONAL to London Heathrow. Unfortunately, this was our first-ever international trip, and it wasn't a great experience as the flight was first delayed due to supposedly technical errors. After a while, the flight was ultimately canceled, causing disruption to our travel plans and impacting the excursions we had planned and paid for in the UK.(added proof attached for more info please let me know) I understand that flight disruptions can happen due to various reasons, and I appreciate the efforts made by your team trying to atleast get us a stay in the nearest hotel, however this was also a bad experience with no food and bad sleep due to us only being booked in and getting to the room at 01h30 due to this cancellation. However, the unexpected cancellation has resulted in additional expenses, rearrangements, and a considerable impact on our travel schedule. In light of these circumstances, I request compensation for the inconvenience caused. I have attached the relevant details of my booking, including the flight information and any additional costs incurred due to the cancellation. I kindly ask for a prompt review of my case and appropriate compensation to be provided. I believe in Virgin Atlantic's commitment to customer satisfaction and trust that you will address this matter fairly. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely, Thallon Hogg +27663430664 thallon.hogg@sanlam.co.za Bianca Hogg +27838434330 Edwardsbianca9@gmail.com.
0 replies
51 months ago
Claim not paid
really feel that im doing my part in paying monthly premiums on the day, long story short my claim was approved on the 3rd and i was advised that money will be made available, when i called in this morning after waiting the necessary time as per the sms i received the consultant tells me that numerous payments/claims are affected? HOW IS THIS MY FAULT? what is done as a backup to resolve customers queries? im expecting this to be resolved as im the one waiting without even getting any feedback!
53 replies
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