CD
Chane D
Active since Apr 2022
39
Reviews
0
Industries
Reviews
39 reviews4 months ago
Repeated payment allocation issues on personal loan – ongoing problem
I am extremely frustrated with FNB’s ongoing handling of my personal loan. This is not the first time I have experienced this issue. I have been paying my account every single month, yet I continue to receive letters alleging non-payment and threats of legal action. Upon checking my statements, I can clearly see funds being paid to FNB, however these payments are not being reflected correctly against the personal loan account. Despite this being a recurring issue, it has still not been permanently resolved, and I am once again forced to chase FNB to correct what appears to be a payment allocation or internal system error. I am requesting urgent intervention, a full payment allocation breakdown, and confirmation that my account is up to date and will not be handed over or negatively listed again for the same issue. This ongoing problem is unacceptable and causes unnecessary stress for a paying customer.
56 replies
5 months ago
Urgent Complaint Regarding Subscription
I am extremely dissatisfied with the service I have received regarding my Sage subscription. A debit order for my subscription was successfully processed, yet when I tried to access my account, it showed that my subscription had been deactivated. When I called for assistance, I was informed that an outstanding invoice from September had not gone through, even though the debit order was already processed. I have since tried emailing my advisor multiple times with no response. This issue is affecting my business, as I have clients relying on me, and I have now spent over 30 minutes on the phone trying to get through to someone for assistance, without resolution. I expect urgent action to restore my subscription and clear up any confusion with the payments. I also request that Sage improves its support process to prevent situations like this in the future.
71 replies
13 months ago
Ongoing Payment & Transfer Issues – No Resolution from FNB
I have been struggling with FNB for months regarding payment issues on the app. Every time I try to transfer funds to my loan and credit card accounts, I get an “unable to process request” error. As a workaround, I made direct payments using the account numbers provided, but the funds were reversed without explanation. I was promised that FNB’s Collections Department would contact me to resolve this, but after months, no one has followed up. This is causing unnecessary stress as I need to ensure my payments go through. FNB, please resolve this immediately and provide a clear solution! I need urgent assistance as I cannot keep dealing with failed payments and empty promises.
53 replies
14 months ago
FNB is known for chopping and changing collectors
Dear FNB Dispute Resolution Team, I am writing to escalate an ongoing issue with the handling of my FNB credit card account (Account number: 4901151180835000). I have repeatedly been assigned to different debt collectors, which has led to confusion and the need to explain my situation multiple times. Despite my attempts to resolve this matter directly, the repeated handovers are causing unnecessary delays and frustration. I request that the matter be handled by a dedicated point of contact moving forward to prevent further complications and ensure that my account is managed consistently. Please investigate this matter and advise me on how it will be handled from now on. Kind regards,
53 replies
14 months ago
Harassment
I am writing to formally lodge a complaint against Hammond Pole Attorneys, who are acting on behalf of FNB regarding my credit card account (Account number: 4901151180835000, Case reference: HP9327410). Despite my clear communication that I am currently unemployed and facing severe financial hardship, I have repeatedly received threatening emails from the Pre-Legal Department stating that legal action will be taken against me unless I bring the account up to date. This is despite me offering a token payment of R50 per month, which my fiancé is assisting me with, until I secure employment. I have been fully transparent about my situation, and I believe their actions are not in line with the National Credit Act (NCA), which protects consumers from harassment and undue stress. Specifically: They have not taken my current financial hardship into account and continue to pursue legal action despite my efforts to resolve the issue amicably. Their communication is causing undue stress, and they are ignoring my requests for a reasonable arrangement that reflects my current financial situation. I am requesting that FNB and Hammond Pole Attorneys cease all further collection attempts, including legal threats, until my complaint is addressed. I am committed to paying off my debt as soon as my financial situation improves and believe that my rights as a consumer should be respected in this matter. Kindly investigate this matter urgently and resolve this issue as soon as possible.
0 replies
15 months ago
Poor assistance when u purchase software
I am writing to express my dissatisfaction with the delay in receiving the serial number for SAGE Express. I contacted support at 10:18 AM today and was promised that I would receive the serial number within 30 minutes. However, it is now several hours later, and I still have not received the necessary information to proceed with my client work. This delay is affecting my ability to meet critical deadlines, and I would greatly appreciate immediate action to resolve this issue. I look forward to hearing from you soon and hope this matter is addressed promptly.
53 replies
15 months ago
HARRASMENT OVER AND OVER
Dear FNB Collections Department, I am writing to express my deep frustration regarding the handling of my FNB credit card account. I have been receiving threatening notices, including summons and legal actions from multiple collection agencies, yet this matter remains unresolved. For months, I have not been contacted by your collections department, despite my willingness to address this issue. Instead, I am constantly dealing with different agencies who are not aligned in their approach, leaving me feeling harassed and overwhelmed. I am urgently requesting that this matter be escalated to someone who can provide a clear and sustainable resolution. I need a single point of contact to handle this case, as the current lack of coordination and support is unacceptable. Please confirm receipt of this email and provide a way forward to resolve this matter in a fair and structured manner. I am tired of the ongoing threats and summons without proper communication from your side. I appreciate your immediate attention to this matter and await your response. Sincerely, Chané Hewitt
56 replies
16 months ago
Waiting Since September for My Money Pot Payout
I’ve been waiting for my Money Pot money from Old Mutual since September, and the ongoing issues are truly unacceptable. Despite multiple follow-ups, there has been no resolution. It’s ridiculous that while some people seem to receive their payouts without issue, I am still waiting for mine. This lack of consistency and accountability has left me frustrated and deeply disappointed. I trusted Old Mutual to handle my funds responsibly, but this experience has proven otherwise. I urge you to resolve this matter immediately and ensure that I receive my Money Pot payout without further delay.
56 replies
16 months ago
BSC TREK BIKE FAILURE
Dear Trek Support Team, I hope this email finds you well. I am reaching out to seek your assistance with an issue concerning a bicycle I purchased through a local supplier, Bicycle Service Company (BSC), which stated they order directly from Trek USA. The bicycle in question is the 2024 Trek Ticket S (Emerald Iris Frameset),I have attached the quotes that I have paid and the image of the bicycle and I have been experiencing recurring mechanical failures that seem unusual for a Trek product. Despite assurances from BSC and their efforts to resolve the issues, the problems persist, leaving me feeling unsettled and unsure about the quality and reliability of the bike. Additionally, someone (who prefers to remain anonymous) mentioned that since this is a custom-made bicycle and has never been introduced in South Africa it’s possible that the frame and parts might have been a spare stored in a warehouse that had just been sitting there before being sent. While I’m not certain if this is true, I would like to get clarification from Trek on whether this is a possibility. To give you further context, the bicycle had to go in for servicing only three weeks after I received it, and since then, I’ve encountered continuous issues as detailed previously. I requested a bicycle that could withstand my level of riding, particularly jumps and stunts, and BSC recommended this model as a custom-made order. Given the significant investment of approximately R116,000, the bicycle has not been able to meet the demands for which it was intended, leaving it unsuitable for its purpose. To add, after I received service from BSC, I went to HELLSEND Stellebosch December 2024 and completed three jumps, after which the rocket completely broke. When BSC checked the bicycle, they claimed that grease was found in the bolts. However, this is puzzling because the bike was just serviced by them. They are now implying that it’s my responsibility to check their work, which I find unreasonable. If a professional service was conducted, it should have been thorough and reliable. While I understand this issue may not directly involve Trek, I wanted to highlight the concerns from a customer perspective. Trek is known for its durability and quality. Given the research and reputation, this bicycle should be able to handle jumps like mine without encountering such significant issues. Unfortunately, these repeated problems have left me frustrated, as they don't align with the standards or expectations I have for a bike of this caliber. I’m reaching out to seek clarification and support in addressing this situation. Could you kindly provide guidance on the following: 1. Is it possible for a custom-made bicycle like this to have been assembled using a frame that was stored in a warehouse? 2. Does the situation described align with Trek’s standards for distribution, servicing, and warranty processes? 3. Could Trek assist in investigating whether this is a product defect or another underlying issue? Your insight and assistance in this matter would mean a great deal to me, as I would like to resolve this issue fairly and ensure the product meets the expectations set by Trek’s reputation. If permitted, I can share your clarification with BSC to push for a more thorough investigation. Thank you for your time, and I look forward to your response. Kind regards, Trystan Steytler
0 replies
17 months ago
*****!!
Dear ABSA Customer Service, I am urgently reaching out to report suspicious activity on my ABSA banking app. I have noticed multiple unauthorized login attempts, as the app shows login activity at times when I was not accessing it, specifically at around 9:45 AM, 10:11 AM, and today at 10:01 AM. It is clear that someone else has been attempting to log into my account. This is concerning, and I need immediate assistance to secure my account. I have tried calling the ABSA ***** hotline several times, but I have not been able to get through. Please assist me as soon as possible in blocking any unauthorized access and securing my account. Your prompt attention to this matter is highly appreciated.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (2.5641025641025643%)
3 Star
0 (0%)
2 Star
4 (10.256410256410257%)
1 Star
34 (87.17948717948718%)