No delivery and service of Leatherman knife through Trekk inn order website.

I've order a LEATHERMAN Signal Nylon Sheath Aqua One Size knife on the 3 May 2023 through the Trekk inn (Powered by Tradeinn) Website.

I've paid R3203.98 in total. I've tracked my shipping every week on the app they provided and on 7 June 2023 it updated "The item has arrived in the country of destination" and I was waiting for the delivery.

When I went to the app again 0n 13 June 2023 it was updated " The item cannot be delivered and will be returned" and from there on no updates and no delivery and no reason for returning this order!

I've been sending mails, do live chats on Trekk inn website and the only reply I'm getting is, they are busy with investigation and I must wait. If I don't follow up, no emails or no updates from them!

This service is really giving Leatherman not a good name, because I've order this knife through Trekk inn website and no delivery and communication service at all!!!!

It is almost 4 months now!!!