Trendy Thrift Shack- stay away!

By far the worst service! I paid for an original pre-loved bag and sent many messages about the delivery. Charlotte kept on blaming the courier company for non-delivery. When the bag finally arrived, it was not the bag I paid for. I again contacted her, sending pictures to compare to those she shared with me of the original bag, asking that the correct bag be sent to me or a refund. Absolute silence from her side. I know that she is on WhatsApp as she has a channel and a group where she posts daily. I honestly do not know how she is not ashamed of her shameful business practices.