Payment issues

I made a payment out to trivago/vrbo on the 30th December for a booking on the 31st December 2019 till the 2 January 2020 Money was taken out of the account I paid with I was told that I would have to wait 24 hours till the owner of the property approved the payment Then I’ll receive all the property details such as property location and contact details for the place On the 31st count down was completed no details of the place no confirmation of the place approving my payment yet the money was taken out of my account I lost R1725 which is a lot of money to just leave I work really hard for that money to just leave it like that I need my money back please help me out this is really not okay