Extreme rudeness of Trojan Security armed response people

On 20 December 2017 at around 17h00 a Trojan Security armed response person visited my neighbour's house in Oak Avenue in Robindale, Randburg because of his alarm going off for no reason. I asked him "why is the alarm going off for no reason?" to which he responded in the most rude manner: "I am checking because that alarm is going off, I have nothing to do with the F_____G alarm! If you have a problem with the alarm going off speak to your neighbour!" If ever I get armed response for my own house it would NEVER be Trojan Security!! If THAT is their attitude then I do NOT want THAT type of person inspecting my property! This person's alarm has been going off for no reason very often for years! Trojan Security has seemingly not done ANYTHING to help him for this NOT to happen! Every time the alarm goes off they simply send a person (or not) to check the alarm and go away again. This alarm system is no good to anyone except for annoying the people who live around this person. WHY DOES TROJAN SECURITY NOT MAKE A PLAN TO HELP THE PEOPLE FOR WHICH THEY HAVE TO SEND OUT GUARDS SO OFTEN IN ORDER TO HELP THE SET UP THE ALARMS SYSTEMS SO THAT IT DOES NOT GO OFF FOR NO REASON??? It seems like they (like so many other SA companies) are simply interested in selling as many systems they can and that's it!!