Poor service, empty promises

I enquired from Tropical Refrigeration if they could repair the fridge and Speed Queen. They arrived on 13/05/2015 and did the repairs including a warranty of 3 months on the parts, service and repairs. On 01/06/2015 I contacted Rock to report that the washing machine was doing the exact same thing that I requested his services originally. He advised that he will see me the afternoon for the necessary repairs, which did not materialised. I phoned again on 02/06/2015 and he advised me again he will see me the afternoon, no cigar. I contacted him on 03/06/2015 again and this time he promised he will be at my house the afternoon. I even sent a recording of the washing machines screeching sound. At this stage my husband contacted him with the same promises. Up to date we have not seen him at all. I paid the R2200.00 immediately and honoured my side of he contract. I think this transaction is fraudulent, unprofessional and poorest of service. I recommend, never make use of their service, you will have the same frustration as I have.