Tru Internet Solutions

Tru Internet Solutions Bluff KZN

This service provider is very unprofessional indeed. I have paid them over R1400 since 1 November 19. R649 for 100g Vodacom which was only activated on 4 November 19 this was disconnected on the 25 November 19 under the false statements of they are doing a portal on the network. 3 days later we are told their supplier had not paid the account! I did not get my 100g I prepaid for! Roxy then sent me an invoice an told me to transfer R399 for a MTN 60g SIM which I did and mistakenly the transaction went through twice. She said she would compensate me for the loss on Vodacom by topping up the MTN 60g to 100g. In the interim the consultant I was dealing with was not updating customers and redirecting them to Roxy Naidoo supposedly the owner, the same individual who sent me an invoice, happily took my money. When I expressed I do not wish to deal with her consultant, she blocked me on social media and by phone. I did inform her that if my January Pre payment was not effective by 12pm today 5 December 19 I would be paying a theft charge against her and her company. Needless to say she refunded my R399 Pre payment (January) The MTN SIM card was delivered yesterday 4 December 3.36pm at work, I was at the dentist and it was signed for by my work colleague and placed in my desk drawer. This morning I put the MTN SIM in my router and IT DOES NOT WORK! So I have not only lost R949 +R399, I have paid and have no connectivity at all for over R1000. I cannot contact her as she and her consultant have blocked me. I now proceeding with a theft charge against this scrupulous underhanded business and the owner for not only R399 but will be pursuing her in small claims court for loss of work and the time and airtime this has cost me. I have provided the SAPS with all the correspondence of her fraud. This company runs their business on Facebook, they are unregistered and will be dealt with accordingly, reported to MTN and to Vodacom is already been done. I don't understand why she could not fulfill her obligations as a business owner. I had hoped I got my refund (which I did this morning) and the MTN SIM I paid for and which was supposed to be loaded with 40g extra to compensate my R949 paid. I guess she does not operate an ethical business for which she will be dealt with by the law, My correspondence with her statements and then her denying me what I paid for is a lesson she will have to learn. Can people just not be transparent and honest, guess not I