Truehost ****

I am writing to formally raise ongoing concerns regarding both your billing processes and service delivery.

Each month, when payment is due, your system repeatedly fails to process transactions. I am then required to spend a significant amount of time (often hours) explaining to your team that there is an issue on your side, with Stripe being the only reliable payment method. This is both inefficient and unacceptable.

In addition to this, your billing process lacks clarity and consistency. Multiple invoices are issued in quick succession, with no clear confirmation of the total amount due. This creates confusion and reflects poorly on your internal controls.

More concerning, however, is the lack of technical support. Your team has been unable to properly set up the service, meaning I am effectively paying for a product that I cannot fully utilise. I have spent an entire morning attempting to resolve this, without any clear solution or accountability from your side.

Your communication channels are also unreliable. Phone lines are often inaccessible, and return calls, when they do occur, are significantly delayed.

At this point, I require:

A clear and consolidated statement of my account

Immediate resolution of the payment processing issues

Proper technical setup and support for the service I am paying for

A reliable point of contact going forward

If these matters are not resolved urgently, I will have no choice but to reconsider continuing with your services.

I trust this will be treated with the urgency it deserves.