Pathetic Service

Me and my family joined, momentum health4me, and then up until now we have had excellent service were there is small things creeping up. Like trying to find out what hospital to go to when after I picked up an injury having to walk all Sunday with that injury to go to my gp as after understanding I can go to a emergency room for accidents and now find out it is only critical care like heart attacks and strokes. Then to top that my son had to get specs because he has an issue with his eyes that makes his school work difficult, now after almost a month I found out his claim is rejected and I am now all of a sudden liable to pay for it and the insurance say it is covered and does not give us any restrictions. And now that I try to get hold of them for assistance I get NO responce.