EW
Elizna W
Active since Dec 2017
38
Reviews
0
Industries
Reviews
38 reviews9 months ago
WAY TO MANY PHONE CALLS
DEAR CLIENTELE, BETWEEN ALL YOUR DIFFERENT DEPARTMENTS I HAVE RECEIVED 39 CALLS ONLY TODAY AND YOU STARTED YESTERDAY. PLEASE COULD YOU RESPECT THE FACT THAT A PERSON CAN EITHER NOT ANSWER OR DO NOT WANT TO ANSWER AS I DID NOT REQUEST ANYTHING FROM YOU, YOU DO NOT HAVE PERMISSION TO CONTINUE CALLING ME. I UNDERSTAND THAT YOUR CALL CENTRE PEOPLE ALSO NEED TO EARN A INCOME AND I RESPECT THAT BUT AFTER 39 CALLS I AM SURE YOU SHOULD GET THE PICTURE BY NOW. I MYSELF CANNOT AFFORD EXTRA SERVICES AS I DO NOT EVEN EARN ENOUGH FOR MY FAMILY TO SURVIVE. AND I DO NOT LIKE TELLING PEOPLE NO OVER THE PHONE AS I REALLY CANNOT HANDLE DISAPOINTING PEOPLE.
106 replies
11 months ago
Bad Pet Insurance85
Auto & General Pet insurance is the worst, we have our pets on their emergency Pet insurance plan not only do they not have a after hours contact center where you can contact them in a emergency situation that don't usually happen in office hours. They also don't pay the vet as promised, we took our fur baby to the vet where we thought it might be poisoning they couldn't find the cause of her pain. She is still in pain now we cannot take her back as they did not pay the vet yet. And they will not help us again as they cannot trust them to pay and we pay pet insurance monthly as we do not always have R1000+ in our back pocket to pay the vet in an emergency. I am seriously considering moving them over to One plan as most vets only trust them,,,
58 replies
12 months ago
I don't care attitude
I did not pay my account this month as I was planning to cancel my account with webafrica as I have complained about my line not being stable. I did all their trouble shooting I can do myself, they did trouble shooting on their side and it was ok for 1 day. This is after I told them if they don't get it fixed this time I am going to look for a different service provider. I am an aspiring online English teacher and this line is costing me dearly with interviews and demo lessons. I am currently busy with one of their agents to try and find a better solution but the attitude is kinda I don't care if we lose a customer we have enough others. Please can someone who really care about customer service contact me? The other problem I have a possible better solution will cost me extra money I am very very frustrated. Plus as I told this agent that webafrica don't have the best reputation under the online teaching community he did not even acknowledge that at all. This is the community you guys should really take care of as they need the better connections and high speed they earn more than the average South African.
0 replies
16 months ago
Bad Delivery
The driver returned my parcel to the warehouse to the warehouse due to weather conditions. Now we have to wait another week for our order why is not out on delivery today. It is ridiculous that my so has to wait another week for his Christmas present due to circumstances that is out of my control. Its not like it was a futile trip or something like that. Thank goodness my next delivery is booked on fastway.
53 replies
16 months ago
Bad Communication
You say you are prioritizing your whatsapp line to communicate but I have been waiting for a agent to be connected to me since 10:42 this morning and now I cannot even go old school and call to speak to someone
0 replies
18 months ago
COMMUNICATION
WHY IF YOU HAVE A QUERY OR A ISSUE OR JUST A QUESTION NOWADAYS TO JUST GET HOLD OF A PERSON TO RESOLVE A SMALL ISSUE RIGH NOW ON THE SPOT? REF #3873735
0 replies
24 months ago
Pathetic Service
Me and my family joined, momentum health4me, and then up until now we have had excellent service were there is small things creeping up. Like trying to find out what hospital to go to when after I picked up an injury having to walk all Sunday with that injury to go to my gp as after understanding I can go to a emergency room for accidents and now find out it is only critical care like heart attacks and strokes. Then to top that my son had to get specs because he has an issue with his eyes that makes his school work difficult, now after almost a month I found out his claim is rejected and I am now all of a sudden liable to pay for it and the insurance say it is covered and does not give us any restrictions. And now that I try to get hold of them for assistance I get NO responce.
0 replies
24 months ago
Not Happy
Me and my family joined, momentum health4me, and then up until now we have had excellent service were there is small things creeping up. Like trying to find out what hospital to go to when after I picked up an injury having to walk all Sunday with that injury to go to my gp as after understanding I can go to a emergency room for accidents and now find out it is only critical care like heart attacks and strokes. Then to top that my son had to get specs because he has an issue with his eyes that makes his school work difficult, now after almost a month I found out his claim is rejected and I am now all of a sudden liable to pay for it and the insurance say it is covered and does not give us any restrictions. IT IS PATHETIC
53 replies
29 months ago
Worst service provider
I think it is extremely poor service that when my service is off at 22:00 at night that I cannot get support. This is not customer servce at all...
0 replies
33 months ago
Money money money
After requesting a settlement letter paying them infull now I am informed that I need to pay even more. Rich from a company still owing my son a school handbook wich has to be paid in cash upfront now I break my neck and put my retirement at risk to pay them in full now I owe them more money....
60 replies
Review Distribution
5 Star
1 (2.6315789473684212%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.6315789473684212%)
1 Star
36 (94.73684210526316%)