Excellent after-sale service!

I visited The Grove branch late last year, after my dining room seats had weathered, after storing it for 2 years, I thought. They informed me that the specific synthetic leather used by a third party when I bought it 20 years ago, was later found to be of a lesser quality. They would replace the seats, free of charge, which they did at my house shortly thereafter. I felt this was exceptional service, which warrants a mention.