TRUST PILOT - the Service I would NOT recommend !

⚠️ TRUSTPILOT – The Review Platform I Would Not Recommend ⚠️

At first glance, Trustpilot seems like a decent platform. However, it’s clearly international-based, with only a handful of South African businesses listed—at least from what I’ve seen.

Says Denmark but it seems very US focused and just one of many review sites

I posted a review for a retailer here in Cape Town around 15 September, and today, 19 October 2025, I received a notice that my review was removed. Why? According to them, it was “fabricated,” or my “security wasn’t right,” or that I was using a “temporary email.” Let’s be clear—it’s none of the above.

In my opinion, this is just another example of a US company that can’t seem to believe that South Africa actually has excellent retailers who provide genuine, quality service and care about their customers.

What’s ironic is that I’ve only posted two reviews on Trustpilot:

The negative one was left untouched.

The positive one—where I praised a great local retailer—was the one they decided to remove.

Months later, that’s the one they question. Honestly, that says it all.

So no, I won’t be using Trustpilot again. I’ve already told them to delete my account and I couldn’t be less bothered.

In hindsight, it’s better to use platforms that are closer to home—like HelloPeter—where South African retailers actually see and respond to feedback. Trustpilot seems more interested in canvassing the entire world than getting it right.

So, Trustpilot gets 0 stars from me. If removing a valid review takes over a month, that screams inefficient.

Thank you, HelloPeter, for being a platform that actually works. Goodbye, Trustpilot—sorry I wasted my time.

At least on HelloPeter, your words matter, and businesses reply—good or bad.

Time out of my Sunday taken, unfortunately.