Truworths puts disabled customers under duress

Truworths and its call centre staff apply harassment and bullying tactics to their disabled and ill customers. My brother communicated to the call centre that he would like to appoint me as the primary contact for his account since his health has deteriorated due to his disability. The agent at the time (in 2025) confirmed the agreement telephonically(after a lengthy call confirming the update). However, the call centre staff dismissed the instruction from my brother and have continued to harass and abuse him monthly. I’ve asked the call centre staff if there is a missed payment since I made online payments in Jan and Feb 2026, but they aren’t willing to disclose. I am aware of the POPPI act and non-disclosure of client information. However, what alternatives does the business have in place for situations where clients are unwell and the family is willing to pay the account? According to the message received, my brother owes R588. Is this money worth the mental abuse and distress? This business can be sued for forcing unwell patients into binding agreements, this is duress!! The conduct of the Truworths staff is ********* and disregards the disabled community and ill customers in general. Based on the consumer act ALL customers are to be treated with respect and dignity. Truworths clearly thinks it’s above the law and adopts ******ion methods to put disabled/ill customers under duress for payment. The one consultant (Zintle/Zinhle) even asked since when is my brother disabled, I asked her if disabled people are not allowed to apply for accounts with Truworths. This is disgusting and ************** for the disabled!!!!