Bad customer service from Truworths

I did a online order and ask them to deliver it at V&A waterfront. I got a message stating that the order will be delivered on Thursday 30 April 2026. I got to the store on Friday 1 May 2026 and still no order received. I'm very unhappy with the service as I have to drive 100km to Truworths as we don't have one close by, and I am a new customer and receiving this kind of service is not good at all.