Tshinakie Resort (Mooiplass): A big scam

What was supposed to be a good weekend on 7-8 December turned into an endless nightmare.

GETTING THERE: The road leading up to the resort is littered with so many potholes that getting to your destination without getting any puncture is a miracle. What they don't tell you is that you need to use a bakkie/4x4 vehicle to access the place as you risk being stuck in their muddy road when it's raining. On the weekend we were there, a bus was caught in the mud, and when we asked what kind of assistance will they offer us should we be in the same situation when we got back to Pretoria, we were met with a very RUDE response from the guy at the gate, "unfortunately, you're on your own" CHECK-IN TIME: We were given check-in time of 2 o'clock, but the chalets were only ready at 3pm. No apology whatsoever. What you see on their website is not a true reflection of what you get when you get there. You are met with dirt and rubble everywhere. Even though we had booked for two chalets that sleep four people each, we were only given two towels and one extra blanket for both chalets. After complaining, we were promised that someone called Manford was driving to the resort with more blankets and towels from Sunnyside. That was a Saturday morning...the things never came until we left the resort...and again NO COMMUNICATION whatsoever. NO ELECTRICITY: Electricity kept going on and off (and was gone most of the day and night). They claimed that they had been load shed the whole weekend we were there, but there was electricity right next door. They don't have no backup whatsoever: this means no water water for showering or use of any appliances. UNPROFESSIONAL STAFF: All the staff is rude, except for the cleaning lady, who seems to be the only professional person on the property who knows what to do and makes an effort. SECURITY: There are only three chalets on the property and this you only find out when you get there. When the staff knocks off to go home at the end of their shifts, they just vanish. There's no reception area or network coverage for that matter, so you don't even know who to call when you have an emergency in the middle of the night. At some point, I felt that we were the only people left on the property and that was SCARY to say the least. MOSQUITOES: Don't go there unprepared or you won't sleep a wink.

I would rate this a negative star as the service we got doesn't even deserve a star whatsoever.