Complaint

On 20 December 2025, I paid Tshwanarang Plumbers an amount of R2230 as part of access towards an Outsurance Insurance claim for a burst geyser. At the same time the Chairperson of of the organisation i represented on the day of the claim also made an EFT payment. 8 days later , still waiting for a refund. Was told that company finance section was informed to refund but failed to do do. Very disappointed with after care service. Will definitely not use their service again. Cannot see how a business take do long to process a refund.