Poor registration of card

I did my bus card at Sammy Marks yesterday morning and loaded my card so that I could use it today when I stepped into the bus to tap my card there was an error message and I couldn't get on the bus and had to make other means to get to work. It seems like my card was not properly registered, of which caused such an inconvenience for me. I am so disappointed in this system and someone needs to be accountable for this😡