Registration cancelation 2025

my son cancelled his registration with them in March 2025 ,it was never done on the system by the call agent and NSFAS paid in money into their account as a result,I send an e--mail to TNT garankuwa campus to inquire about my sons cancelation in June already.This month of August 2025 I drove from the vaal to the institution because they were not replying my e mails,I found the person I've been sending e-mails to,sitting at her desk busy doing her makeup with the headphones on and she claimed she didn't see the e mails but she will reply as soon as she gets a reply from the registrar who she said is not in at that moment so zi drove back home. After a week I sent an e mail again and the lady rep**** to say she is still waiting for the Registrar but she will let me know ..! Why are we getting such a bad service from our Institutions ,at first when I drove there I was told they going to charge me R30000 which NSFAS paid already in the first quarter, which was not supposed to be paid if the cancelation was done. They still did not cancel my sons registration even today and NSFAS paid in money. I will pay R30000 to TNT garankuwa campus for mahala, my son did not study there and I don't have such money to donate to TNT. My son needs to study next year and NSFAS can't approve him as the system shows that he is a student at Tshwane University of technology garankuwa campus