Refund denial

<p>I am writing this complaint about a poor customer service I received at the above company. Firstly, over a month ago i took my phone in for repairs. I was asked to leave any amount as an assessment fee...i had R100 on me so i left it. Then they told me that they would send me an sms with the quotation of how much it would cost to repair the phone. The following day they did as promised,the cost of the damages would be R1700,10 inclusive of the already paid R100. The following week i went to pay a deposit in order for them to resume with the repairs, i paid R800 and the rest of the balance i would pay when they are done with the repairs. I asked how long should i wait, the lady that was assisting me said it would take a week or so...I waited a week passed, i heard nothing from them. The second week came, third as well and then i decided to give me them a call to ask if they are done with the repairs, they told maybe towards the end of the week. Alright it passed, i called them again mid-week of the next week but it was still not done. I waited until it was Friday of the fourth week and went to them decided that i will take my phone back if they are not done with it coz i was leaving to Cpt the following week therefore i needed my phone back it had been long with them. Got there they tried to convince me to wait until 2pm that day they will would make a plan to get the screen from wherever they would be ordering from. I waited, mind you im from Uitenhage and i used bus fair to get to P.e but nonetheless i waited hoping they will have a plan in place coz i really had faith in them as i believed they have knowledge of the phone more than anywhere else, as they are specialise in repairing Samsung items. Came afternoon they told they still did not have a plan in fixing my phone, i took it back and wanted my R900 refund, they made fill out a refund form with my bank account details on it and told to expect it within 48hrs. The following week Tuesday i called to ask about my refund they told me it was loaded and to expect it soon. I called after 2 days again, it was still not reflecting on my side. They told the following day (Friday 2 weeks back). My mom called them as well they told her the same story, she asked for a proof of payment they promised to send it but never did. I last spoke to them on the 14th until today i haven’t received my refund. </p> <p>Its been over 3 weeks now,please help me Hellopeter to get my money back as i desperately need it. I did not spend my Christmas well and do have hope that i will get it back anytime soon.</p> <p> </p>